Field Service Engineer, Invitro Diagnostics

Beckman Coulter; Medina; On-site; SAR 60,000 - 80,000; Full time

Job summary

A global leader in diagnostic solutions is seeking a Field Service Engineer in Medina, Saudi Arabia. You will provide exceptional customer service, troubleshoot and maintain diagnostic equipment in hospitals and laboratories. The ideal candidate should have at least 3 years of experience in diagnosing and repairing technical equipment. A Bachelor's degree is preferred. Join our team to make an impact in healthcare through science and technology.

Qualifications

• 3+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience working with both internal teams and external customers.

Responsibilities

• Lead assigned customer engagements, performing troubleshooting, installation, validation, maintenance, and repairs.
• Deliver outstanding customer service, including technical training on our products.
• Document and report repairs and product failures promptly.

Skills

Customer service skills

Critical thinking

Time management

Organizational skills

Technical expertise

Education

Bachelor's degree preferred

Job description

Discover Beckman Coulter Diagnostics

Curious about what lies within Beckman Coulter Diagnostics? Let’s take a closer look.

For over 80 years, we’ve been committed to advancing laboratory science to propel healthcare forward.

We’re building a culture that values the diverse backgrounds, experiences, and perspectives of all our associates.

Look again, and you’ll find that we’re dedicated to your growth, offering opportunities to build a meaningful career, innovate, and explore new ideas with the support you need to thrive.

As part of the Danaher family, Beckman Coulter Diagnostics is proud to work alongside six other Diagnostics Companies, collaborating to tackle the world’s most pressing health challenges with cutting-edge diagnostic tools.

Field Service Engineers at Beckman Coulter Diagnostics provide exceptional customer service while installing and maintaining diagnostic instrumentation and systems in hospitals and stand‑alone laboratories.

As An FSE, You Will

• Offer frontline support by troubleshooting and resolving customer issues with technical expertise.
• Drive service revenue sales targets and ensure strong customer contract retention and warranty conversion rates.
• Apply critical thinking to resolve issues quickly and effectively, adhering to established procedures.
• Provide customer training and ensure systems perform optimally and deliver quality data.

Key Responsibilities

• Lead assigned customer engagements, performing troubleshooting, installation, validation, maintenance, and repairs on designated equipment with minimal supervision.
• Deliver outstanding customer service, including technical training on our products.
• Complete Preventative Maintenance and Field Modification Instructions accurately and on time.
• Travel within your district territory, experiencing diverse environments where our instrumentation is utilized.
• Document and report repairs and product failures promptly.
• Stay up-to-date with administrative tasks such as maintaining service logs, ordering parts, and managing cycle times.
• Contribute to the development of preventive maintenance procedures.
• Focus on customer satisfaction, enhancing relationships to become a trusted partner in their business.
• Ensure compliance with company policies, including background checks and drug tests.
• Demonstrate strong time management, organizational, communication, and customer service skills.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience working with both internal teams and external customers.

Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.