Fashion Consultant

Chalhoub Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury retail group in the Riyadh region is seeking a Fashion Consultant to deliver outstanding customer experiences and drive business through sales. Candidates should have 2-3 years of experience in fashion retail, along with strong communication skills and styling knowledge. The role involves collaborating with team members, maintaining customer relationships, and promoting the Group's loyalty program. The company offers diverse career paths and a competitive benefits package, fostering a culture of diversity and inclusion.

Benefits

Health care

Child education contribution

Remote and flexible working policies

Exclusive employee discounts

Qualifications

• Minimum 2–3 years of experience in fashion retail.
• Strong knowledge of the brand and expertise in fashion and style.

Responsibilities

• Deliver outstanding customer experience and drive sales.
• Represent the brand through activities and interactions.
• Achieve individual and collective sales targets.
• Maintain customer relationships using purchasing patterns.

Skills

Strong communication skills

Styling knowledge

Technical skills

Operational skills

Job description

Overview

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps, driven by The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You’ll Be Doing

Our Fashion Consultant is responsible for delivering an outstanding customer experience and driving our business through sales. They demonstrate a strong understanding of the omnichannel aspects of the role using physical and digital channels to connect with customers anywhere and anytime and deliver a seamless and consistent high level of service. They act as brand ambassadors through their strong knowledge of the brand and their expertise in fashion and style.

• Drive the business: Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Collaborate with team members and maintain positive relationships to develop a constructive work environment.
• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities.
• Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition.
• Stay abreast of latest fashion trends, social media campaigns, products and competitors, the brand’s online offerings, and activities; promote them with customers.
• Participate in brand events inside or outside the store.
• Take ownership of the customer’s experience by delivering exceptional service and bringing to life the brand’s customer journey across touchpoints (physical and digital).
• Use impactful storytelling and clienteling techniques to maximize the customer experience and build one-on-one relationships that drive loyalty.
• Communicate with customers to assess needs and provide assistance to meet or surpass expectations.
• Leverage clienteling tools to connect virtually with customers, schedule virtual shopping appointments, and drive loyalty.
• Support Operational Excellence: prepare and process e-commerce orders from the store within set SLAs; maintain accurate data reporting and analytics.
• Maintain operating standards by ensuring stock replenishment and displays per brand guidelines.
• Demonstrate the use of available technology tools (Clienteling app, CRM, OMS) to support customer experience.

What You’ll Need To Succeed

• Minimum Experience: 2–3 years in fashion retail.
• Strong communication skills.
• Styling and product knowledge.
• Technical and operational skills.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.