Facilities Service Officer (FSO)

Keyfm; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Keyfm in Riyadh is seeking a Facilities Service Officer to deliver exceptional operational services at our facilities, greet visitors, provide information, and coordinate with operations teams to ensure service quality and safety.

You will support daily operations, conduct inspections, prepare reports, and maintain professionalism while adhering to safety policies and company standards.

Qualifications

• Bachelor's degree or professional diploma required.
• Experience in customer service, facilities management, or hospitality preferred.
• Fluency in English.
• Proficient in basic computer applications.

Responsibilities

• Greet visitors and provide necessary assistance.
• Provide information about facilities and services.
• Respond to inquiries and handle complaints professionally.
• Coordinate maintenance requests with relevant teams.
• Monitor facility readiness and report faults.
• Prepare daily reports of activities.
• Ensure compliance with safety and quality standards.
• Maintain a professional appearance reflecting the company image.
• Support daily operations and service continuity.
• Perform tasks as directed by the supervisor.

Skills

Problem solving

Teamwork

Time management

Shift work

Working under pressure

Attention to detail

Education

Bachelor's degree or professional diploma

Tools

Microsoft Office

Job description

Integrated Facilities Management That Performs.
Built for Workplaces That Can’t Afford
Revenue Losses.

Structure, Accountability and a Unified System. Aligns People, Processes, and Performance

The Facilities Service Officer aims to ensure the delivery of exceptional operational services within the facilities by providing a positive experience for beneficiaries and visitors, supporting daily operations, and coordinating with operations teams to ensure service quality and compliance with safety and quality standards.

Responsibilities

• Receive and greet visitors and beneficiaries and provide necessary support and assistance.
• Provide information and guidance related to facilities and available services.
• Respond to customer inquiries and handle complaints and requests efficiently and professionally.
• Follow up on maintenance and service requests and coordinate with relevant authorities until completion.
• Monitor facility readiness and report any faults or observations requiring intervention.
• Conduct periodic inspections to ensure cleanliness and safety of facilities.
• Prepare daily reports and document observations and operational activities.
• Coordinate with security, maintenance, cleaning, and operations teams to ensure service continuity.
• Comply with company policies and procedures and occupational health and safety requirements.
• Maintain a professional appearance and conduct reflecting the company image.
• Perform any other tasks assigned by the direct supervisor.

Required Qualifications

• Applicant must be a Saudi national.
• Bachelor’s degree or professional diploma.
• Preferably with prior experience in customer service, facilities management, or hospitality.
• Fluency in spoken English.
• Proficient in computer use and Microsoft Office applications.

Required Skills

• Ability to solve problems and make decisions.
• Ability to work effectively as part of a team.
• Strong time management and organizational skills.
• Flexibility to work in shift systems.
• Ability to work under pressure.
• Attention to detail and commitment to professionalism.

Job Type

Full Time | Shift-Based (Morning, Afternoon & Night) | Two Days Off Per Week (As Per Schedule)