EV Aftersales Process Engineer - Lean & Ops Optimization

Lucid Motors Middle East; Riyadh; On-site; SAR 750,000 - 980,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life coverage

Disability coverage

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Discretionary annual cash incentive

Job summary

Lucid Motors is seeking an Aftersales Process Engineer in Riyadh to design, implement, and optimize service center workflows, PDI, and warranty processes in line with Lucid engineering standards.

You will work cross-functionally with Engineering, Quality, Parts Operations, Logistics, LABRC, and Field Support to drive continuous improvement using Lean, Six Sigma, and data-driven insights.

Experience with PFMEA, control plans, and KPI reporting is preferred.

Qualifications

• Bachelor’s degree in Mechanical, Industrial, Automotive, or Manufacturing Engineering.
• 1–3 years of process engineering, automotive service operations, aftersales engineering, or manufacturing environments.
• Strong hands-on experience with Lean, Six Sigma, 8D, and process improvement methodologies.
• Experience analyzing service KPIs and working across engineering, quality, logistics, and service teams.

Responsibilities

• Design, standardize, and document end-to-end service processes covering diagnosis, repair workflows, quality checks, and turnaround time (TAT).
• Analyze repair cycle times and throughput to improve operational efficiency and reduce customer wait times.
• Develop and optimize processes related to PDI, warranty repairs, and workshop operations in alignment with Lucid engineering standards.
• Create PFMEAs, control plans, SOPs, and work instructions for aftersales processes using Lucid’s Process Engineering methodologies.
• Provide data analysis, process insights, and engineering inputs to support program planning and execution.
• Support cross-functional initiatives including service readiness, new service program launches, and field quality improvements.
• Participate in cross functional reviews with Engineering, Quality, Parts Operations, Logistics, LABRC, and Field Support teams.
• Ensure aftersales process alignment with program timelines, milestones, and readiness gates.
• Translate engineering solutions and design changes into practical service center workflows and procedures.
• Improve parts ordering, availability, and parts to repair workflows in collaboration with Parts Operations and Supply Chain teams.
• Develop dashboards and performance reports to support KPI tracking and decision making.
• Map process gaps within DMS, ERP, and technical information portals and propose improved workflows and system integrations.
• Apply Lean principles to eliminate waste, improve technician utilization, and optimize workshop layout and flow.
• Conduct onsite time studies, capacity assessments, and layout optimization activities in service centers.

Skills

Process engineering

Lean

Six Sigma

Structured problem solving

PFMEA

Control plans

KPIs

Data analysis

Excel

DMS/ERP

Education

Bachelor’s degree in Mechanical, Industrial, Automotive, or Manufacturing Engineering

Tools

DMS

ERP

Technical portals

Job description

Lucid Motors is seeking an Aftersales Process Engineer in Riyadh to design, implement, and optimize service center workflows, PDI, and warranty processes in line with Lucid engineering standards.

You will work cross-functionally with Engineering, Quality, Parts Operations, Logistics, LABRC, and Field Support to drive continuous improvement using Lean, Six Sigma, and data-driven insights.

Experience with PFMEA, control plans, and KPI reporting is preferred.