Engagement Manager

Scale AI; Saudi Arabia; On-site; SAR 260,000 - 360,000; Full time

Job summary

Scale AI is seeking an Engagement Manager in Saudi Arabia to drive high-value collaborations with government entities, researchers, and partner organizations. You will identify opportunities for custom AI applications, oversee delivery, timelines, and risk management, and build long-term client relationships.

You will collaborate with business development, product and engineering teams to translate complex problems into practical solutions, ensuring outcomes align with Scale's mission to advance

Qualifications

• 5–7+ years of total work experience in consulting or technical program management.
• Fluency in English and Arabic, written and spoken.
• Experience at a consulting firm or leading tech company.
• Proven track record in B2B/B2G client-facing roles and expanding client relationships.
• Ability to understand APIs and the ML training lifecycle, and build relationships with technical customers.

Responsibilities

• Drive the process of identifying high-value use cases for custom LLMs in government entities.
• Partner with clients to understand their problems and brainstorm how Scale can help.
• Manage long-term health of clients by identifying risks and addressing concerns.
• Be the main point-of-contact for clients and triage questions or issues.
• Collaborate with operations and engineering to track delivery and timelines.
• Brainstorm with premier research institutions on Arabic LLMs and testing ideas.

Skills

Years of experience

English & Arabic fluency

Consulting experience

B2B/B2G client-facing

APIs & ML lifecycle

Cross-functional collaboration

Excellent communication

Analytical problem solving

Job description

nbsp There are three core types of work involved Building custom AI applications for government Providing high-quality training data for research institutions building LLMs from scratch Partnerships upskilling and advisory

About the role

As the Engagement Manager you will be responsible for establishing deep customer and prospect relationships proactively identifying opportunities where Scale can build custom AI applications to improve lives for citizens and residents overseeing the execution to ensure timelines are met and or communicated effectively interfacing with premier research institutions to discuss how Scale can best support them and partnering with organizations who are looking to train and educate people on how to use AI AI safety and more You and your team will work closely with the business development and go-to-market team the product and engineering execution teams and various customers and prospects to ensure success The ideal candidate has a nose for value and opportunity is highly personable and can build relationships with all types of stakeholders is an excellent communicator is highly organized and has a demonstrated track record of high-achievement They are naturally empathetic and excel at building long-term relationships through diligent problem-solving and thoughtful strategic discussions The blend of customer engagement operations and business development to drive our most important outcomes makes this a unique and exciting role at the heart of one of Scale s most exciting growth businesses

You will

Drive the process of identifying high-value use cases for custom LLMs that Scale can build within government entities Partner with clients to understand their most pressing problems and brainstorm how Scale can best help Manage the long-term health of clients by identifying and preempting areas of risk or concern Be the main point-of-contact for clients if they have any questions issues or concerns and triage accordingly Collaborate with the operational and engineering execution teams to track delivery and timelines Review track and improve operational performances and be obsessed with continuous improvement Brainstorm with premier research institutions building Arabic LLMs how Scale can best support and or ideas they should consider testing

Ideally you'd have:

• 5-7+ years of total work experience, with experience in consulting or as a technical program management role in industryWritten and spoken fluency in English and ArabicExperience at a consulting firm or a leading tech companyA proven track record in B2B/B2G client facing roles and expanding client relationshipsAbility to understand APIs and the ML training lifecycle and build great relationships with technical customersGreat cross-functional experience and collaborative abilityExcellent verbal and written communicationsA track record of structured, analytics-driven problem solvingA history of diligence and organization across multiple work streamsAn action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver resultsAnalytical, planning, and process improvement capability