Duty Manager Front Office

DUBAI HOLDING; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hospitality organization is seeking a Duty Manager for Jumeirah The Red Sea in Saudi Arabia. The ideal candidate will possess 3-5 years of experience in Guest Services or Front Office roles within the luxury sector, showcasing a deep understanding of guest-focused service standards. Responsibilities include supervising operations, conducting inspections, and managing bookings. The role offers a supportive work environment with competitive benefits including health care, career growth opportunities, and local discounts.

Benefits

Supportive and inclusive work environment

Learning & Development programs

Colleague discounts on food, beverage, and hotel stays

Qualifications

• 3-5 years of experience in luxury hospitality roles.
• Deep understanding of guest-focused service standards.
• Strong computer literacy and ability to use Property Management Systems.

Responsibilities

• Supervise property operations for alignment with service standards.
• Conduct room inspections and manage customer bookings.
• Maintain cleanliness and liaise with Housekeeping and Concierge teams.

Skills

Guest Services

Public Relations

Front Office Management

Excellent English proficiency

Technical expertise in Property Management Systems

Tools

MS Office

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art‑inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About The Job

An exciting opportunity has arisen for a Duty Manager to join our team at Jumeirah The Red Sea.

Main Duties And Responsibilities

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bring 3–5 years of experience in Guest Services, Public Relations, or Front Office roles within the luxury hospitality sector, demonstrating deep understanding of guest‑focused service standards.
• Possess solid technical expertise, including exposure to Property Management Systems, knowledge of Front Office applications, and strong computer literacy across MS Office tools.
• Communicate confidently and professionally, with excellent English proficiency (and preferred local language), supported by active listening and clear, concise speaking skills.
• Demonstrate strong behavioral competencies, including adaptability to shift work, appreciation for cultural diversity, attention to detail, and effective problem‑solving abilities.
• Embody the organization’s ASPIRE competencies, showing flexibility, professionalism, and a commitment to delivering exceptional guest experiences.

About The Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits Include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Locally relevant benefits as determined by the property