Director of Housekeeping

Four Seasons Hotels and Resorts; Medina; Hybrid; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain in Medina, Saudi Arabia seeks a Director of Housekeeping. The candidate will lead housekeeping operations, manage staff and ensure high standards of cleanliness and guest satisfaction. The role demands strong leadership, attention to detail, and proficiency in hospitality management. The candidate should possess a Bachelor's degree and prior management experience in luxury hotels. The position offers competitive salary, housing allowances, and growth opportunities within the organization.

Benefits

Competitive salary in a tax-free environment

Housing and transportation allowances

30 days of vacation plus public holidays

Complimentary meals and uniform cleaning

Medical and life insurance

Employee Assistance Program

Worldwide complimentary room nights

Qualifications

• Proven experience as a Director of Housekeeping in a luxury hotel.
• Strong team development skills with ability to inspire.

Responsibilities

• Oversee all housekeeping operations ensuring cleanliness.
• Lead and develop housekeeping staff for exceptional service.
• Monitor cleanliness standards and enforce policies.
• Manage inventory control for cleaning supplies.
• Develop and manage housekeeping department's budget.

Skills

Leadership

Time-management

Inventory control

Attention to detail

Communication

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office Suite

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Steps from the Prophet\'s Mosque, our Hotel will offer luxury accommodation for the city\'s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet\'s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.

About the Role

We are seeking an experienced and highly organized Director of Housekeeping to lead the housekeeping operations at Four Seasons Hotel Madinah. Reporting directly to the Director of Rooms, you will be responsible for overseeing the housekeeping team and ensuring that all guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, comfort, and safety. Your leadership will be critical in providing a welcoming, clean, and well-maintained environment for both guests and staff.

What You Will Do

• Oversee and manage all housekeeping operations, including guest room cleaning, public area maintenance, and laundry services, ensuring that Four Seasons\' high standards are consistently met.
• Lead, mentor, and develop a team of housekeeping staff, ensuring they are trained, motivated, and equipped to deliver exceptional service.
• Implement and enforce housekeeping policies and procedures, ensuring operational efficiency, consistency, and high-quality service standards.
• Monitor and maintain the cleanliness and upkeep of guest rooms, corridors, public areas, and back-of-house facilities, ensuring they meet Four Seasons\' standards for quality and safety.
• Manage inventory control for cleaning supplies, linens, and housekeeping equipment, ensuring that stock levels are sufficient and well-organized.
• Develop and manage the housekeeping department\'s budget, ensuring that costs are controlled while maintaining high service levels.
• Oversee the scheduling of housekeeping staff, ensuring adequate coverage and effective shift management to meet operational needs.
• Handle guest feedback, ensuring any concerns related to cleanliness or service are addressed promptly and professionally.
• Ensure compliance with health, safety, and hygiene standards, including implementing cleaning protocols to ensure a safe and hygienic environment for both guests and staff.
• Collaborate with the Rooms Division and other hotel departments, ensuring seamless communication and coordination for guest requests and operational needs.
• Assist with special projects or renovations related to housekeeping services, ensuring that guest rooms and public areas are prepared and maintained to Four Seasons\' standards.
• Prepare and present regular reports on housekeeping operations, tracking performance metrics, and identifying areas for improvement.

What You Bring

• Bachelor\'s degree in Hospitality Management or a related field from a recognized institution
• Proven experience as a Director of Housekeeping or in a similar senior management role within a luxury hotel or large-scale hospitality environment.
• Strong leadership, management, and team development skills, with the ability to inspire and lead a diverse team.
• In-depth knowledge of housekeeping operations, including cleaning protocols, inventory management, and cost control.
• Excellent organizational and time-management skills, with the ability to manage multiple tasks efficiently.
• Strong attention to detail and the ability to maintain high standards of cleanliness and operational efficiency.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with other hotel departments and guests.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); knowledge of housekeeping management systems is a plus.
• Proficiency in English; Arabic language skills are a plus.
• Suitable candidates must be eligible to work in Saudi Arabia.

What We Offer

• Competitive salary in a tax-free environment.
• Housing and transportation allowances.
• 30 days of vacation plus public holidays.
• Complimentary meals and uniform cleaning.
• Medical and life insurance.
• Employee Assistance Program and worldwide complimentary room nights.
• Opportunities for growth and development.

Schedule & Hours

This is a full-time role.