Digital Service Assurance Section Head

Saudi Air Navigation Services; Ar Rass, Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

Saudi Air Navigation Services seeks an experienced Quality Assurance and Compliance Lead to establish end-to-end QA, governance, and risk management across SANS digital platforms. You will define gates, drive audit-ready evidence, monitor KPIs/SLOs, and coordinate with security, architecture and IT teams to raise assurance maturity.

You will mentor subordinates, ensure secure deployments, oversee change control, and report QA outcomes to leadership, enabling business confidence in digital

Qualifications

• Minimum 6 years of experience in QA, compliance, or related field.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or equivalent.
• Prefer ISTQB/CTM/CQA certifications, ISTQB Agile Tester or Scrum Master.

Responsibilities

• Define and enforce QA and release gates across platform and application releases.
• Ensure pre-prod validation; regression/performance testing and operational acceptance criteria are met before production rollout.
• Operate audit-ready processes for digital platforms: collect, validate and present evidence for audits.
• Maintain policy adherence and manage remediation plans for audit findings.
• Own service quality frameworks: define KPIs/SLOs, monitor SLA adherence and drive corrective actions.
• Partner with Performance teams to convert telemetry into assurance actions.
• Ensure QA and compliance activities for embedded infrastructure and application security checks.
• Maintain risk registers for compliance/quality issues and drive remediation with teams.
• Govern change/release policies and ensure auditable deployments; validate risk mitigations.
• Report QA outcomes and risk updates to the Platform Infra & Ops Manager.
• Act as governance liaison for product, engineering, security, operations and vendors.
• Maintain quality playbooks and lead continuous improvement initiatives.

Skills

QA & Release

Compliance & Audit

Security & Risk

Performance & SLA

Release Change Control

Governance Reporting

People Management

Education

Bachelor’s degree in Engineering/CS/IT

ISTQB/CTM/CQA certifications

Job description

Role Purpose

Establish and run end-to-end quality assurance and compliance practices for SANS digital platforms, ensuring releases are safe, secure and auditable , Enable business confidence in SANS digital services by translating telemetry, audit evidence and QA outputs into governance decisions and risk-mitigating actions.

KEY ACCOUNTABILITIES & ACTIVITIES

Quality Assurance & Release Assurance Governance

• Define and enforce QA and release gates (functional, performance, security, operability) across platform and application releases.
• Ensure pre-prod validation; regression/performance testing and operational acceptance criteria are met before production rollout.

Compliance, Audit & Evidence Management

• Operate audit-ready processes for digital platforms: collect, validate and present evidence for internal and external audits.
• Maintain policy adherence (controls, logs, change traceability) and manage remediation plans for audit findings.

Performance, SLA & Service Quality Governance

• Own service quality frameworks: define KPIs/SLOs, monitor SLA adherence and drive corrective actions for underperformance.
• Partner with Performance teams to convert telemetry into assurance actions and preventive controls.

Security & Risk Assurance for Platforms

• Ensure QA and compliance activities for embedded infrastructure and application security checks (vulnerability scanning, configuration baselines, and secure deployments).
• Maintain risk registers for compliance/quality issues and drive remediation with architecture, infra and security teams.

Release Risk & Change Control Management

• Govern change/release policies and ensure controlled, auditable deployments (rollbacks, canary strategies, runbook readiness).
• Validate that release risks are quantified, and mitigations are in place.

Reporting & Continuous Improvement

• Report on QA outcomes, compliance status, and risk assurance updates to the Platform Infra & Ops Manager.
• Act as the governance liaison for product, engineering, security, operations and vendors driving adherence to QA and compliance standards.
• Maintain quality playbooks, audit artefacts and lead improvement initiatives to raise assurance maturity.

Policies, Processes and Procedures

• Support in monitoring day-to-day activities to ensure compliance with stipulated policies and procedures
• Contribute to the identification of opportunities for continuous improvement of systems and processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement

People Management

• Actively participate in on-the-job training, mentoring and coaching of subordinates
• Provide clear direction, prioritize tasks, assign and delegate responsibility and monitor the workflow
• Promote a high-performance working environment embracing SANS’s values

QUALIFICATIONS / REQUIREMENTS

Knowledge and Experience

• Minimum 6 years of experience in a related field or equivalent is required.

Education and Certifications

• A bachelor’s degree in, Engineering, Computer Science, Information Technology (IT), or equivalent is required.
• Preferable certifications in QA and testing certifications, including the ISTQB Foundation or Advanced Level, Certified Test Manager (CTM), or Certified Quality Analyst (CQA) , as well as ISTQB Agile Tester or Scrum Master.