Quality Assurance Senior Expert

Saudi Telecom Company; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Saudi Telecom Company is seeking a Quality Assurance leader to drive the implementation and continuous improvement of QA practices across Specialized, ensuring governance adherence to internal policies and regulatory requirements.

The role provides expertise in quality assessments, process design, control effectiveness, and overall quality performance while collaborating with stakeholders to close gaps and enhance efficiency.

Qualifications

• Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, Operations Management or related field.
• 6 years of experience in quality assurance or process governance.
• Fluent in English.

Responsibilities

• Drive the implementation and continuous enhancement of the Quality Assurance framework across Specialized’s functions to align with policies and regulatory requirements.
• Develop and maintain quality benchmarks and assessment criteria to evaluate process effectiveness and adherence to standards.
• Lead business process design and review activities to strengthen end-to-end governance and alignment with functional mandates.
• Conduct QA assessments across risk management, regulatory compliance, cybersecurity and other processes to identify gaps and improvement opportunities.
• Collaborate with GRC to identify control weaknesses, assess impact and propose remediation in line with STC Group frameworks.
• Review and enhance QA policies, procedures, controls and testing methodologies to improve governance and regulatory alignment.
• Lead cross-functional process improvement and reengineering to remove bottlenecks and improve efficiency.
• Drive continuous improvement initiatives to enhance process performance, service quality and customer satisfaction across Specialized.
• Monitor QA performance metrics and assessment results, identifying trends and corrective actions.

Education

Bachelor's Degree

Job description

Job Purpose

The role holder is responsible for driving the implementation and continuous enhancement of Quality Assurance practices across Specialized to ensure effective process governance adherence to internal policies and alignment with regulatory and quality requirements The role provides expertise in quality assessments business process design control effectiveness and continuous improvement while collaborating with relevant stakeholders to identify gaps enhance operational efficiency and strengthen overall quality performance The role holder shall carry out their duties in accordance with the stipulated Specialized s policies and procedures

Key Functional Accountability

• Drive the implementation and continuous enhancement of Specialized s Quality Assurance framework across business functions and service lines ensuring alignment with approved policies standards and regulatory requirements
• Develop and maintain quality benchmarks and assessment criteria to evaluate process effectiveness and adherence to applicable standards and best practices
• Lead business process design and review activities with relevant stakeholders to strengthen end-to-end process governance and ensure alignment with approved functional mandates
• Conduct and lead Quality Assurance assessments across risk management regulatory compliance cybersecurity and other relevant business processes to identify gaps and improvement opportunities
• Collaborate with GRC and relevant stakeholders to identify control weaknesses assess their impact and recommend appropriate remediation and risk mitigation actions in alignment with stc Group frameworks and standards
• Review and enhance QA-related policies procedures controls and testing methodologies to improve governance effectiveness and regulatory alignment
• Lead cross-functional process improvement and reengineering activities to identify bottlenecks streamline workflows and enhance operational efficiency
• Drive continuous improvement initiatives aimed at improving process performance service quality and customer satisfaction across Specialized
• Monitor and analyze QA performance metrics and assessment results identifying trends recurring gaps and areas requiring corrective action
• Follow up with relevant stakeholders on QA findings and improvement actions to ensure timely and effective resolution of identified gaps
• Prepare quality performance reports and provide insights and recommendations to management on process effectiveness control improvements and quality enhancement opportunities

Qualifications

• Bachelor s Degree

Years of Experience

• 6 Years

Most Preferred Education Field

• Business Administration
• Quality Management
• Industrial Engineering
• Operations Management
• or a related field

Business Language Skills

• English language proficiency level is fluent