Delivery Supervisor

Florose; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Saudi Arabia seeks an experienced Delivery Supervisor to manage driver teams and ensure timely delivery operations. You will supervise daily logistics, optimize routes, and coordinate with various internal teams to enhance service quality. The ideal candidate has 2-4 years of experience in logistics, strong organizational skills, and proficiency in both Arabic and English. This role is crucial for maintaining high customer satisfaction in a fast-paced environment.

Qualifications

• 2–4 years of experience in delivery supervision or logistics operations.
• Previous experience in e-commerce or last-mile delivery.
• Strong knowledge of local areas for route optimization.
• Excellent organizational and time-management skills.
• Strong communication and leadership abilities.
• Ability to work under pressure during peak periods.
• Familiarity with order tracking systems.
• Fluency in Arabic and English.

Responsibilities

• Supervise daily delivery operations and ensure timeliness.
• Manage driver schedules and assign deliveries based on volume.
• Track orders and resolve operational issues proactively.
• Coordinate with various teams for smooth workflows.
• Monitor driver performance and service quality.
• Handle escalations and urgent delivery issues.
• Prepare delivery performance reports.
• Optimize delivery routes to reduce operational costs.
• Ensure compliance with company policies.

Skills

Delivery supervision

Logistics operations

Organizational skills

Time management

Communication

Leadership

Route optimization

Job description

We are looking for a Delivery Supervisor with hands‑on experience in managing driver teams and ensuring timely, efficient delivery operations, contributing directly to customer satisfaction in a fast‑paced e‑commerce environment.

Key Responsibilities

• Supervise daily delivery operations and ensure orders are delivered on time and according to service standards.
• Manage driver schedules and assign deliveries based on order volume and delivery zones.
• Track orders from pickup to final delivery and proactively resolve delays or operational issues.
• Coordinate closely with warehouse, customer support, and operations teams to ensure smooth workflows.
• Monitor driver performance, adherence to routes, safety standards, and service quality.
• Handle escalations and urgent delivery issues and take immediate corrective actions.
• Prepare daily and weekly delivery performance reports (on‑time delivery, volume, issues).
• Optimize delivery routes to reduce delivery time and operational costs.
• Ensure compliance with company policies and operational procedures.

Requirements & Qualifications

• 2–4 years of experience in delivery supervision or logistics operations.
• Previous experience in e‑commerce, last‑mile delivery, or on‑demand services.
• Strong knowledge of local areas and neighborhoods, with the ability to optimize routes accordingly.
• Excellent organizational and time‑management skills.
• Strong communication and leadership abilities.
• Ability to work under pressure and manage peak periods and shifts.
• Familiarity with order tracking systems and delivery reporting tools.
• Fluency in Arabic and English (spoken and written).