Cyber Defense Delivery Manager

Accenture Middle East; Riyadh; On-site; SAR 300,000 - 520,000; Full time

Job summary

Accenture Middle East is seeking an experienced Cyber Defense Delivery Manager with a strong technical background in Network Security, System Security and IAM, combined with proven leadership and service delivery management capabilities. The candidate will manage cybersecurity operations, ensuring SLA compliance, team performance and client satisfaction in a complex enterprise environment.

Minimum 8 years of experience in cybersecurity operations or service delivery, plus ITIL, governance

Qualifications

• Bachelor's degree in Cybersecurity, IT, CS, or related field.
• Minimum 8 years of experience in cybersecurity operations, technical leadership, or service delivery management.
• Strong knowledge of ITIL, SLA/KPI management, and cybersecurity governance.
• Preferred certifications: CISSP, CISM, ITIL 4, PMP, CCNP Security, or equivalent.
• Proven experience managing cybersecurity teams and enterprise managed services.

Responsibilities

• Understand complex cybersecurity challenges, guide technical teams and drive effective resolutions.
• Manage end-to-end cybersecurity managed services operations across multiple domains; ensure SLA/KPI compliance.
• Lead incident, change, and problem management with RCA and permanent corrective actions.
• Lead multidisciplinary teams across Network Security, System Security, and IAM; manage resources and development.
• Act as primary contact for cybersecurity service delivery; build client relationships and manage expectations.
• Prepare and present SLA reports and executive dashboards to senior management and stakeholders; communicate in English and Arabic.

Skills

Network Security

System Security

IAM

ITIL

Incident Management

Crisis Management

Leadership

Service Delivery

Education

Bachelor's degree in Cybersecurity / IT / CS

Tools

Firewalls

WAF

VPN

EDR

DLP

PAM

IGA

MFA

Enterprise Security Architecture

Job description

We are seeking an experienced b Cyber Defense Delivery Manager b with a strong technical background in b Network Security System Security and Identity amp Access Management IAM b combined with proven leadership and service delivery management capabilities The candidate will be responsible for managing cybersecurity operations ensuring service excellence SLA compliance team performance and client satisfaction in a complex enterprise environment

Key Requirements amp Responsibilities

• b 1 Technical Knowledge amp Cyber Defense Operations b Strong technical understanding of Network Security System Security Endpoint Security and IAM Knowledge of firewalls WAF VPN EDR DLP PAM IGA MFA and enterprise security architecture Ability to understand complex technical challenges guide technical teams and drive effective resolutions
• b 2 Service Delivery amp SLA Management b Manage end-to-end cybersecurity managed services operations across multiple domains Ensure SLA KPI compliance service availability operational efficiency and continuous improvement Oversee incident problem service request and change management processes following ITIL best practices Manage operational reporting performance dashboards and service improvement plans
• b 3 Incident Change amp Problem Management b Lead critical incident resolution escalations and major security changes Ensure proper risk assessment change approvals implementation planning and rollback procedures Drive RCA proactive problem-solving and permanent corrective actions Demonstrate strong analytical thinking decision-making and crisis management skills
• b 4 Team Leadership amp Management b Lead multidisciplinary cybersecurity teams across Network Security System Security and IAM Manage resource planning workload distribution team performance and development Promote accountability teamwork knowledge sharing and operational governance
• b 5 Client amp Stakeholder Management b Act as the primary point of contact for cybersecurity service delivery Build strong client relationships manage expectations and ensure high client satisfaction Coordinate effectively with internal teams vendors and senior stakeholders Identify opportunities for service improvement and additional business value
• b 6 Communication amp Executive Reporting b Excellent communication interpersonal negotiation and presentation skills Ability to translate technical challenges into clear business impacts and recommendations Prepare and present SLA reports operational achievements risks and improvement plans to senior management and C-level stakeholders Strong English and Arabic communication skills

Bachelor's degree in Cybersecurity, IT, Computer Science, or a related field. Minimum 8 years of experience in cybersecurity operations, technical leadership, or service delivery management. Proven experience managing cybersecurity teams and enterprise managed services. Strong knowledge of ITIL, SLA/KPI management, and cybersecurity governance. Preferred certifications: CISSP, CISM, ITIL 4, PMP, CCNP Security, or equivalent.