CX Designer/Researcher

mach49; Riyadh; Hybrid; USD 40,000 - 70,000; Full time

Job summary

Mach49 is seeking a CX Designer/Researcher to be the voice of the customer in new ventures. You'll uncover user needs and translate insights into actionable design concepts. The role emphasizes customer-centric decision-making and collaboration in a dynamic environment, contributing to innovative projects while leveraging AI tools.

Benefits

Competitive salary

Comprehensive private health insurance

25 days of annual leave

Remote work setup supplied

Travel expenses covered for business travel

Annual performance-based bonus

Long-term career growth opportunities

Qualifications

• 2+ years of experience in CX, UX, or product design and research.
• Experience with design thinking and rapid iteration.
• Comfortable working independently and collaboratively.

Responsibilities

• Conduct customer development interviews to uncover insights.
• Design journey maps and interactive prototypes.
• Collaborate with venture teams to test concepts.

Skills

Qualitative research skills

Design thinking

User-centered design

Proficiency in design tools

Fluent in Arabic and English

Tools

Figma

Adobe Creative Cloud

InVision

Job description

Mach49 is the growth engine for global businesses, helping the world’s leading corporations design, build, and launch new ventures that can shape industries and create long-term value. We operate at the intersection of entrepreneurship, strategy, execution, and investment — not just advising but embedding alongside our clients to make innovation real. With a global team of seasoned founders, investors, and operators, we bring hard-earned experience and hands-on execution to everything we do.

In the Kingdom of Saudi Arabia (KSA), we are proud to support the bold ambitions of Vision 2030. We believe that driving sustainable economic transformation requires more than just arm’s-length advice — it takes teams willing to roll up their sleeves, co-build new initiatives and ventures, deploy capital with discipline, and deliver real-world outcomes. That’s where Mach49 comes in. We are committed to being a pragmatic, on-the-ground partner to the region’s most visionary organizations as they build the future.

The Role

As a CX Designer/Researcher, you’ll be the voice of the customer inside bold new ventures and breakthrough internal initiatives. You’ll help client teams uncover user needs, define customer journeys, and translate insights into actionable product and service concepts. Working across research and design, you’ll contribute to early-stage teams launching disruptive new businesses or enhancing strategic offerings within existing units. units.

You’ll thrive in this role if you’re deeply curious, adaptable, and energized by fast-moving environments. This isn’t traditional advisory or consulting work — we co-build with our clients. That means jumping into collaborative workshops, guiding teams through ambiguity, and delivering high-quality research and design outputs under tight timelines.

• Conduct customer development interviews and uncover critical insights
• Design journey maps, concept storyboards, wireframes, and interactive prototypes
• Collaborate with venture teams to test and refine concepts for new ventures or internal offerings
• Work closely with product leads, strategists, and technologists in a startup-like setting
• Apply AI tools to improve research synthesis, insight development, and prototype testing
• Keep the customer at the center of all decision-making from idea to MVP

Experience

• 2+ years of experience in CX, UX, or product design and research
• Proficiency with design tools such as Figma, Adobe Creative Cloud, InVision, or similar
• Strong qualitative research skills, including interview planning, facilitation, and synthesis
• Experience with design thinking, user-centered design, and rapid iteration
• Comfortable working independently and collaboratively in fast-paced environments
• Previous experience in startups, venture-building, or innovation teams is a plus
• Fluent in Arabic and English
• Based in the Kingdom of Saudi Arabia; willing to travel within the GCC as needed to support clients and project teams
• Non-Saudi candidates must hold a valid Iqama

Benefits

• Competitive salary, depending on experience and interview outcomes
• Comprehensive private health insurance for you and your family
• 25 days of annual leave
• Hybrid work model
• Remote work setup provided (Mach49 will supply equipment and cover monthly internet reimbursement)
• Travel expenses fully covered for any business-related travel
• Annual performance-based bonus (based on business outcomes)
• You will be joining a global team of experts shaping the future of innovation for leading corporations worldwide
• Long-term career growth opportunities within a global innovation ecosystem

Mach49 is an Equal Employment Opportunity Employer.We require background and reference checks.Authorization to work remotely from within the KSA required.