Customer Support Specialist

PULSE-MEDIA; Remote; SAR 30,000 - 40,000; Full time

Job summary

A remote service provider is seeking a Customer Support Specialist to join its team. This fully remote position requires strong communication skills and a customer-first mindset. Responsibilities include responding to inquiries, resolving issues, and documenting interactions in CRM systems. Ideal for entry-level candidates, this role provides structured workflows, performance feedback, and clear growth opportunities in customer support.

Benefits

Flexible scheduling options

Training and ongoing support

Clear pathways for advancement

Qualifications

• Previous experience in customer service, help desk or customer-facing roles preferred.
• Comfortable using computers, online tools, and support platforms.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, phone, or ticketing systems.
• Resolve routine customer issues by following documented workflows.
• Accurately log customer interactions in CRM or support systems.

Skills

Strong written and verbal communication skills

Customer-first attitude

Problem-solving mindset

Organizational skills

Tools

CRM systems

Ticketing tools

Live chat platforms

Job description

Position Overview

We are seeking a reliable, customer-focused Customer Support Specialist to join a fully remote support team and help deliver consistent, high-quality service experiences. This work‑from‑home role is ideal for individuals who enjoy helping people, solving problems, and working in structured environments with clear expectations and processes.

As a Customer Support Specialist, you will act as a primary point of contact for customers, responding to inquiries, resolving issues, and ensuring every interaction is handled with professionalism, empathy, and accuracy. You will also play a key role in documenting customer interactions, supporting internal workflows, and contributing to ongoing improvements in customer experience (CX). This role is suitable for entry‑level candidates looking to build a career in customer support as well as experienced professionals seeking a stable remote opportunity with growth potential.

What You’ll Be Responsible For

Customer Communication & Support

• Respond to customer inquiries via email, chat, phone, or ticketing systems
• Provide clear, accurate information about products, services, policies, and accounts
• Address customer questions, concerns, and requests in a friendly and professional manner
• Maintain a consistent, brand-aligned tone across all customer interactions
• Deliver empathetic support while focusing on efficient and effective resolution

Issue Resolution & Case Handling

• Resolve routine customer issues by following documented workflows and standard operating procedures
• Identify when issues require escalation and route them to the appropriate team
• Track customer cases from first contact through resolution
• Ensure customers receive timely updates and follow‑ups

Documentation & Systems Management

• Accurately log customer interactions, notes, and outcomes in CRM or customer support systems
• Update customer profiles and internal records as needed
• Maintain detailed documentation to support reporting, audits, and quality assurance
• Follow data privacy, security, and confidentiality guidelines at all times

Quality, Accuracy & Process Adherence

• Meet response time, accuracy, and customer satisfaction benchmarks
• Follow service‑level agreements (SLAs) and internal quality standards
• Review work for completeness and accuracy before submission
• Identify recurring issues, process gaps, or documentation inconsistencies and flag them for improvement

Team Collaboration & Continuous Improvement

• Collaborate with remote teammates, supervisors, and cross‑functional teams
• Participate in onboarding, training, coaching, and feedback sessions
• Adapt to changes in tools, workflows, and support processes
• Contribute ideas to improve customer experience, efficiency, and service quality

Performance Expectations

• Consistently accurate and professional customer interactions
• Reliable daily output and task completion
• Clear communication when instructions or information are unclear
• Strong attention to detail in documentation and follow‑ups
• Ability to manage multiple conversations while maintaining service quality

Required Qualifications

• Previous experience in customer service, customer support, help desk, call center, or customer‑facing roles preferred but not required
• Strong written and verbal communication skills
• Comfortable using computers, online tools, and customer support platforms
• Ability to follow instructions, workflows, and standard operating procedures
• Strong problem‑solving mindset with a customer‑first attitude
• Ability to work independently in a remote environment
• Reliable internet connection and access to a computer suitable for remote work

Preferred Skills (Nice To Have)

• Experience with CRM systems, ticketing tools, or live chat platforms
• Familiarity with email support, chat support, or phone‑based customer service
• Strong organizational and time‑management skills
• Ability to remain calm and professional under pressure
• Interest in customer experience (CX), customer success, or support operations
• Willingness to learn new tools, products, and workflows

Work Environment & Schedule

• Fully remote / work‑from‑home role
• Structured workflows with clear documentation and expectations
• Flexible scheduling options depending on coverage needs
• Training, onboarding, and ongoing support provided
• Performance feedback and skill development opportunities

Career Growth & Advancement

This role provides a strong foundation in customer communication, problem‑solving, documentation, and service delivery. High‑performing Customer Support Specialists may advance into roles such as Senior Support Specialist, Quality Assurance Analyst, Trainer, Customer Success Manager, Team Lead, or Operations Support Specialist.

Why Candidates Are Drawn to This Role

• Remote work with stability and structure
• Entry‑level friendly with training provided
• Transferable skills across industries
• Exposure to modern customer support tools and workflows
• Clear pathways into higher‑level support, CX, or operations roles

Key Skills

• Customer Support Specialist
• Remote Customer Support
• Work From Home Jobs
• Customer Service Representative
• Customer Experience (CX)
• Help Desk Support
• Call Center Jobs
• Live Chat Support
• Email Support
• CRM
• Ticketing Systems
• Customer Care
• Support Agent
• Virtual Support
• Remote Hiring
• Operations Support
• Entry‑Level Customer Support