Customer Success Specialist

Yougotagift; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading gifting solutions company in Riyadh is seeking a Customer Success Specialist passionate about enhancing customer satisfaction. The successful candidate will develop relationships with clients, manage portfolios to ensure satisfaction, and implement success strategies. Candidates should have at least 2 years of relevant experience, excellent communication, and strong analytical skills. This role offers a dynamic environment to drive client satisfaction and success.

Qualifications

• Minimum of 2 years experience in Customer Success or related roles.
• Demonstrated ability to achieve revenue growth.
• Ability to manage multiple accounts and meet deadlines.

Responsibilities

• Develop and maintain deep relationships with assigned accounts.
• Proactively manage customer portfolios for satisfaction and retention.
• Implement customer success strategies for satisfaction enhancement.
• Lead client onboarding for seamless implementation.
• Conduct regular business reviews and provide performance insights.
• Identify growth opportunities and drive upselling.
• Track customer health metrics to anticipate issues.
• Collaborate across teams to enhance customer experience.
• Provide expert training and guidance to clients.
• Maintain accurate account records in CRM systems.
• Advocate for clients and communicate feedback for improvements.
• Monitor industry trends to enhance client relationships.

Skills

Customer relationship management

Communication skills

Analytical skills

Problem-solving

Negotiation skills

Proactivity

Education

Bachelor's degree in Business, Marketing, Communication or related field

Tools

CRM software

Job description

Riyadh, Saudi Arabia | Posted on 01/22/2026

At YOUGotaGift,we deliver exceptional experiences for our clients through innovative solutionsand outstanding customer experience. As we continue to grow, we are looking fora detail-oriented and proactive Customer Success Specialist to join our teamand contribute to our mission of client satisfaction and success.

KeyResponsibilities:

• Develop and maintain deep relationships with assigned accounts,serving as the primary point of contact for all customer-related matters.
  
• Proactively manage customer portfolios to ensure high levels ofsatisfaction, engagement, and retention.
  
• Implement customer success strategies to enhance satisfaction andretention.
  
• Lead client onboarding processes, ensuring a seamless andsuccessful implementation of our solutions to meet client objectives.
  
• Conduct regular business reviews with clients, provide performancereports, insights, and recommendations for optimizing their experience.
  
• Identify growth opportunities within accounts and drive upselling,cross-selling, and contract renewals to achieve revenue targets.
  
• Actively track and monitor customer health metrics to anticipateissues and ensure clients are meeting their desired outcomes.
  
• Collaborate with Sales, Product, and Marketing teams to addresscustomer needs and enhance overall experience.
  
• Provide expert training and guidance to clients, maximizing theirutilization and success with our products or services.
  
• Maintain accurate, up-to-date account information and interactionrecords in CRM systems.
  
• Act as an advocate for clients, effectively communicating theirfeedback and needs to internal teams for continuous improvement.
  
• Monitor industry trends and competitor activities to providevaluable insights for enhancing client relationships.
  

Requirements

• Proven experience in Customer Success, Client Support, or relatedroles (minimum of 2 years preferred).
  
• Exceptional communication, negotiation, and relationship-buildingskills.
  
• Demonstrated ability to achieve revenue growth through effectiveaccount management and customer success strategies.
  
• Strong analytical and problem-solving skills with a proactivemindset.
  
• Ability to manage multiple accounts, prioritize tasks, and meetdeadlines in a fast-paced environment.
  
• Proficiency in CRM software and other customer management tools.
  
• Bachelor's degree in Business, Marketing, Communication, or arelated field (preferred).
  
• A genuine passion for customer satisfaction anddelivering exceptional service.