Customer Service Representative

PULSE; Remote; SAR 60,000 - 90,000; Full time

Job summary

A forward-thinking organization is seeking a highly motivated Customer Service Representative to join their remote team in Jeddah. This role involves providing exceptional support across various platforms such as phone, email, and live chat. Candidates should have a background in customer service, possess strong communication and problem-solving skills, and be tech-savvy. The company values a commitment to customer satisfaction and offers flexible scheduling options and professional development opportunities.

Benefits

Flexible scheduling options

Comprehensive onboarding and paid training

Career advancement pathways

Performance-based incentives and recognition

Qualifications

• Experience in customer service, call center, or contact center environments.
• Exceptional verbal and written communication skills.
• Ability to work effectively in a remote environment.
• Strong analytical and problem-solving capabilities.
• Experience using CRM platforms and digital tools.

Responsibilities

• Provide high-quality customer service via phone, email, and live chat.
• Resolve customer inquiries and document interactions in CRM.
• Collaborate with internal teams to enhance service delivery.
• Meet customer satisfaction scores and response time standards.
• Identify trends and communicate insights to leadership.

Skills

Customer Service Experience

Communication Skills

Analytical Skills

Problem-Solving Skills

Empathy

Time Management

Multitasking

Organizational Skills

Tools

CRM platforms

Help Desk Software

Digital Communication Tools

Job description

Overview

We are currently seeking a highly motivated and service-oriented Customer Service Representative (Remote) to join our organization in a fully remote capacity. This position is ideal for individuals who demonstrate a strong commitment to customer satisfaction, possess exceptional communication skills, and are adept at resolving issues in a professional and efficient manner. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels.

About The Role

The Customer Service Representative (Remote) is responsible for delivering timely, accurate, and professional support to customers by addressing inquiries, resolving concerns, and providing clear and consistent information. This role requires frequent interaction with customers through various platforms, including telephone, email, live chat, and ticketing systems. In addition, you will collaborate with internal departments to support operational excellence, improve service delivery, and enhance the overall customer experience.

This position requires a high level of accountability, discretion, and independence, as well as the ability to perform effectively in a remote work environment.

Key Responsibilities

• Provide high-quality customer service through both inbound and outbound communications
• Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
• Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
• Maintain a consistently professional, courteous, and customer-focused communication style
• Accurately document all customer interactions, resolutions, and follow-up actions within CRM systems
• Meet or exceed established customer satisfaction scores, response time standards, and quality assurance metrics
• Identify issues requiring escalation and coordinate with appropriate internal teams to ensure timely resolution
• Adhere to company policies, procedures, workflows, and customer service standards
• Maintain comprehensive and up-to-date knowledge of company products, services, systems, and processes
• Identify recurring issues, trends, and potential service improvements, and communicate insights to leadership
• Collaborate effectively with Customer Success, Sales, Operations, and Product teams to support organizational goals

Required Qualifications

• Demonstrated experience in customer service, customer support, call center, or contact center environments
• Exceptional verbal and written communication skills with a strong attention to detail
• Proven ability to work independently and remain productive in a remote, work-from-home setting
• Strong analytical, problem-solving, and conflict resolution capabilities
• High degree of empathy, professionalism, patience, and emotional intelligence
• Proficiency in using CRM platforms, help desk software, and digital communication tools
• Excellent time management, multitasking, and organizational skills
• Access to a reliable high-speed internet connection and a quiet, professional home workspace

Preferred Qualifications

• Prior experience in a remote customer service or work-from-home role
• Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, Intercom, or similar systems
• Experience supporting customers within e-commerce, SaaS, fintech, healthcare, or technology-driven industries
• Bilingual or multilingual communication skills
• Experience working with service-level agreements (SLAs), key performance indicators (KPIs), and performance metrics

What We Offer

• A fully remote work environment
• Competitive Compensation Commensurate With Experience And Qualifications
• Flexible scheduling options, where applicable
• Comprehensive onboarding, paid training, and continuous professional development opportunities
• Clear career advancement pathways within Customer Support, Customer Experience, and Operations teams
• A collaborative, inclusive, and supportive organizational culture
• Performance-based incentives, recognition programs, and opportunities for growth

Key Skills And Keywords

Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Communication, Email Support, Chat Support, CRM Systems, Help Desk Software, Customer Success, Customer Service Jobs

How To Apply

Candidates who are dedicated to delivering exceptional customer service and are seeking a remote customer support role with long-term growth potential are encouraged to apply. Join an organization that prioritizes professionalism, effective communication, and customer satisfaction.