Customer Service Representative Admin (Remote)

PulseMediaNL; At Ta'if; Remote; SAR 67,000 - 112,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Training and onboarding

Job summary

PulseMediaNL is seeking a versatile Customer Service Representative – Admin to join their remote team in a hybrid capacity. You will be the voice customers hear and also manage behind-the-scenes administrative records, schedules, and processes.

This role blends front-line support with administrative tasks and requires excellent communication, organization, and the ability to multitask across customer service and admin duties in a remote setting.

Qualifications

• Respond to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues; escalate when needed.
• Process orders, returns, refunds, or account changes.

Responsibilities

• Maintain accurate, up-to-date records in CRM.
• Provide product/service information and guide customers through policies.

Skills

Verbal communication

Written communication

Multitasking

Record keeping

Microsoft Office/Google Workspace

CRM/ticketing systems

Independent remote work

Education

High school diploma or equivalent

Associate's or Bachelor's degree (plus)

Tools

CRM systems

Zendesk

Salesforce

HubSpot

Freshdesk

Asana

Trello

Job description

About The Role

We are looking for a versatile, detail-oriented Customer Service Representative – Admin to join our remote team in a hybrid support and administrative capacity. This role blends front-line customer service with behind-the-scenes administrative work — you'll be the voice customers hear when they need help, and the organized hand keeping records, schedules, and internal processes running smoothly. It's a great fit for someone who enjoys variety, communicates well, and is comfortable juggling both people-facing and task-oriented responsibilities.

Key Responsibilities

Customer Service

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot and resolve customer issues, escalating complex cases when necessary
• Process orders, returns, refunds, or account changes as needed
• Maintain accurate, up-to-date records of customer interactions in the CRM system
• Provide clear product/service information and guide customers through policies or processes

Administrative Support

• Manage and organize digital files, records, and documents using cloud-based storage systems
• Schedule and coordinate meetings, appointments, and calendar events
• Prepare, format, and proofread correspondence, reports, and spreadsheets
• Perform data entry and maintain accurate customer and internal databases
• Track expenses, process invoices, and assist with basic bookkeeping tasks as needed
• Support onboarding of new employees or clients, including preparing materials
• Assist various departments (Sales, HR, Operations) with ad hoc administrative tasks
• Identify opportunities to streamline both customer service and administrative workflows

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree a plus
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail
• Ability to multitask and prioritize across customer support and admin duties
• Proficiency in Microsoft Office Suite and/or Google Workspace
• Comfortable navigating CRM, ticketing, or database software
• Reliable high-speed internet connection and a quiet, dedicated home workspace
• Ability to work independently with minimal supervision in a remote setting
• Professional, patient, and solution-oriented demeanor

Preferred Qualifications (Not Required)

• Previous experience in customer service, administration, or office support
• Familiarity with CRM platforms (Zendesk, Salesforce, HubSpot, Freshdesk)
• Experience with project management tools (Asana, Trello,)
• Basic knowledge of bookkeeping or invoicing software (QuickBooks)
• Typing speed of 45+ WPM
• Bilingual candidates encouraged to apply

Core Competencies

• Communication — Clear, professional, and friendly across all interactions
• Organization — Manages records, schedules, and tasks systematically
• Empathy — Genuinely cares about resolving customer concerns
• Adaptability — Comfortable switching between support and admin tasks
• Reliability — Consistent, punctual, and dependable in a remote role
• Discretion — Trustworthy with confidential customer and company information

What We Offer

• Competitive entry-level salary (commensurate with experience)
• Fully remote work with flexible scheduling options
• Paid training and onboarding program
• Health, dental, and vision insurance (for full-time employees, if applicable)
• Paid time off (PTO) and paid holidays
• Home office stipend or equipment provided
• Opportunities for growth into senior support, admin, or specialist roles

Work Schedule

• Full-time, Monday–Friday (standard business hours, with some flexibility depending on team needs)
• Remote — candidates must be authorized to work in the applicable country/region and maintain a stable internet connection