Customer Service Representative

My Clinic KSA; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading multispecialty outpatient care provider in Saudi Arabia seeks a dedicated individual to support patients in the My Care program. This role involves building strong patient communication, coordinating appointments, and delivering compassionate care. Ideal candidates should have a high school diploma, customer service experience, and proficiency in Arabic. It's an opportunity to contribute to a health-focused mission in the Makkah Region, providing essential support throughout the patient's journey.

Qualifications

• High school diploma required, diploma or Bachelor's degree preferred.
• Previous experience in customer service or healthcare coordination is preferred.

Responsibilities

• Contact patients by phone to introduce and enroll them in the My Care program.
• Follow up on scheduled appointments and assist patients with rescheduling if needed.
• Answer patient inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams for service delivery to enrolled patients.
• Submit daily reports including registration numbers, no-shows, and patient feedback.
• Deliver a compassionate and supportive experience that strengthens patient loyalty.
• Accurately document all patient data and interactions.

Skills

Proficiency in Arabic (spoken and written)

Excellent communication skills

Compassionate and patient-centered approach

Strong organizational and follow-up skills

Basic computer and data entry skills

Education

High school diploma

Diploma or Bachelor's degree

Job description

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:

responsible for directly supporting patients enrolled in the My Care program, from registration through follow-up. The role focuses on building strong communication with patients, ensuring they attend their appointments, receive their services, and feel supported throughout their care journey.

Primary Responsibilities:

• Contact patients by phone to introduce and enroll them in the My Care program.
• Follow up on scheduled appointments and assist patients with rescheduling if needed.
• Answer patient inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure smooth service delivery for enrolled patients.
• Submit daily reports to the supervisor including registration numbers, no-shows, and patient feedback.
• Deliver a compassionate and supportive experience that strengthens patient loyalty.
• Accurately document all patient data, interactions, and notes in the system.
• The employee may be assigned additional duties within their scope of work based on business needs and may be rotated between units or teams within the center as required.

Education / Professional Qualifications:

• High school diploma required (Diploma or Bachelor's degree preferred).
• Previous experience in customer service or healthcare coordination is preferred

Experts & Skills:

1. Proficiency in Arabic (spoken and written), English is preferred.
2. Basic computer and data entry skills.
3. Excellent communication skills and the ability to build positive relationships with patients.
4. Strong organizational and follow-up skills.
5. Compassionate and patient-centered approach.