Customer Service Agent

Flying Seekers; Riyadh; On-site; SAR 89,988 - 134,983; Full time

Job summary

Flying Seekers is hiring a Customer Service Agent in Riyadh, responsible for providing exceptional customer service and managing logistics at private aviation terminals. This role includes planning services for flights and overseeing immigration processes for passengers and crew.

Ideal candidates should have 5 years of customer service experience (or 2 years with a bachelor's) and strong English proficiency. A valid driving license and good general appearance are also required.

Qualifications

• 5 years of customer service experience with a high school certificate or 2 years with a bachelor's degree.
• Minimum English proficiency level of 3.
• Valid driving license and good medical fitness.

Responsibilities

• Plan and prepare required services for each flight.
• Inspect cleanliness of lounges and terminals.
• Oversee immigration processes for passports and visas.
• Coordinate ramp services for luggage delivery.
• Manage transportation logistics with Operations.
• Assist crew at terminals.
• Handle entry permissions for crew and vehicles.
• Facilitate ambulance access to the ramp.

Skills

Customer service experience

English proficiency

Computer usage

Communication tools proficiency

Ability to drive

Education

High school certificate or bachelor's degree

Job description

Overview

Jet Aviation is recruiting for a Customer Service Agent based in Riyadh, primarily responsible for delivering exceptional professional services to customers by leveraging an in‑depth understanding of the company’s offerings.

The role involves planning and preparing required services for each flight, including distributing flight manifests to Government Agencies and the crew. It includes inspecting the cleanliness of lounges, terminals, vehicles, and reception areas, ensuring high hospitality standards at the Private Aviation and Royal Terminals.

Duties also cover overseeing immigration processes for passenger passports and crew visas, coordinating ramp services for luggage delivery, and managing transportation logistics with Operations. Additional responsibilities involve assisting crew at various terminals, handling entry permissions for crew and vehicles, and facilitating ambulance access to the ramp when necessary.

Responsibilities

• Plan and prepare required services for each flight, including distributing flight manifests to Government Agencies and the crew.
• Inspect the cleanliness of lounges, terminals, vehicles, and reception areas, ensuring high hospitality standards at the Private Aviation and Royal Terminals.
• Oversee immigration processes for passenger passports and crew visas.
• Coordinate ramp services for luggage delivery.
• Manage transportation logistics with Operations.
• Assist crew at various terminals.
• Handle entry permissions for crew and vehicles.
• Facilitate ambulance access to the ramp when necessary.

Qualifications

• High school certificate with 5 years of customer service experience, or a bachelor’s degree with 2 years of customer service experience.
• Minimum English proficiency level of 3.
• Good general appearance and medical fitness.
• Valid driving license.
• Proficiency in computer usage (e‑mail, MS Office).
• Proficiency in communication tools such as telephones and radios.
• Ability to drive a car.