Customer Project Manager

Elliott Company; Eastern Province; On-site; SAR 240,000 - 420,000; Full time

Job summary

Elliott Company in Al Jubail, Saudi Arabia, is seeking a Customer Project Manager to coordinate field service projects, from RFQ to invoicing, at client sites and headquarters. You will manage multidisciplinary teams and ensure projects stay within budget and schedule.

The role requires deep engineering knowledge of steam turbines, process compressors, and rotating equipment, plus strong leadership and clear communication with internal and client stakeholders.

Qualifications

• Bachelor's degree in Mechanical Engineering or closely related field.
• 5–10 years of proven industry experience.
• Deep knowledge of steam turbines, process compressors, steam turbine generators and related equipment.

Responsibilities

• Coordinate field service and repair projects from inquiry to final billing.
• Lead onsite project management for installation, commissioning, and upgrades.
• Supervise subcontractor teams and align with safety and quality standards.
• Prepare work scopes, project plans, and manpower for field service.
• Maintain gate passes and ensure timely invoicing and cost tracking.

Skills

Project management

Leadership

Strong communication

Reading technical drawings

Thermodynamics

Education

Bachelor's degree in Mechanical Engineering

Tools

MS Projects

Primavera

Oracle

Windchill

Job description

Overview amp Responsibilities To ensure total alignment with client operational needs EEE will assign a dedicated Customer Project Managers CPM to work closely with the Client This role provides continuous support improved communication and proactive project management directly at Client sites and headquarters When not deployed on field assignments the primary location will be at the Client office in Al Jubail with expectations for regular scheduled site visits to all Client end-users and affiliate sites where the EEE fleet is installed The Customer Project Manager coordinates the administrative contractual technical and commercial aspects of field service and repair projects from initial inquiry to final billing and collection directly producing service income for EEE The incumbent manages multidisciplinary projects involving multiple EEE departments and product lines as well as non-EEE products On major projects the CPM directly supervises and provides onsite project management for the installation commissioning overhaul rerate modifications and troubleshooting of EEE and other OEM equipment aligning with Field Service Project Manager requirements This requires deep engineering knowledge to direct projects from inception quote stage to commissioning while ensuring execution remains strictly within budget Stakeholder Engagement Matrix The CPM acts as the core liaison across internal departments client divisions and third-party compliance bodies Internal EEE Contacts All levels of management and assigned personnel in Field Service Operations Repair Shop Operations Service Parts Operations Technical Service Rerates and Modifications Aftermarket Sales Finance Accounting Legal Contract Administration HSE External Client Contacts Headquarters HQ departments HSE Procurement Engineering All key Affiliate sites Project Third-Party amp Compliance Vendors Sub-contractors Service Providers Internal and external ISO amp HSE auditors Turnaround Project Management amp Field Support This role requires a wide range of independent action and decision-making throughout the entire project lifecycle from RFQ to invoicing Sales Integration amp Proposals Support service sales operations when selling major field projects technically support Sales teams and representatives during proposal presentations to customers Collect data understand scopes of work conduct site surveys for technical commercial proposals and assist the Sales team with Terms amp Cs T amp Cs Issue comprehensive technical proposals including detailed work scopes project plans and manpower plans for Field Service projects Costing Pricing amp Resource Mobilization Compile cost data for project man-hours materials and equipment required for implementation so the Sales team can establish commercial proposals and finalize job pricing Plan jobs by scheduling and mobilizing personnel tools equipment subcontractors and goods issue corresponding internal and external purchase orders and project order entries Onsite Execution amp Supervision Lead and coordinate EEE field activities at Client sites manage onsite projects directly or actively support execution as an engineer Supervise and schedule subcontractor teams for both major and minor projects Brief all personnel project managers service engineers technical representatives subcontractors prior to site work to ensure complete technical commercial and safety understanding Outage amp Maintenance Planning Support the Client with turnaround and maintenance planning coordinate EEE bids for turnaround projects to ensure total alignment with Client requirements Coordinate essential pre-turnaround activities including spare parts planning equipment surveys and logistics Project Controls amp Financial Management Perform planning technical detailing and create work method statements to establish work requirements manage projects dynamically within planned man-hours and financial budgets Track project extras additional working time materials etc initiate order amendment requests and handle log technical and commercial issues including warranty handling and logging Invoicing Closure amp Access Monitor project progress against contractual milestones to execute invoicing on progress payment orders coordinate in-process cost tracking initiate final invoicing upon completion and assist in the collection of outstanding monies when necessary De-brief teams post-job to establish internal lessons learned implement communicate discovered improvements attend project closeout lessons learned meetings with customers and conduct self-assessments on assignments to improve products processes or quality systems Maintain active valid gate passes for all sites with an installed EEE fleet to ensure immediate emergency support when required Equipment Condition Lifecycle Support amp Technical Diagnostics Surveys amp Performance Monitoring Conduct detailed on-site surveys and monitor equipment performance to share data-driven insights on reliability improvements Technical Troubleshooting Assist with equipment troubleshooting failure analysis Root Cause Analysis RCA and define preventative and corrective actions Strategic Recommendations Provide professional recommendations on maintenance repair spare parts strategies modifications and upgrades designed to extend equipment life improve safety or maximize efficiency Quality Safety Compliance amp Risk Management System amp Safety Alignment Perform all daily work in strict alignment with company guidelines as defined by the Quality and HSE management systems Prepare necessary project risk assessments safety documentation and specialized rigging studies Take an active leading role in ensuring all work is executed safely to prevent injury to personnel or damage to equipment including preparing and conducting on-site toolbox talks Quality Control amp Nonconformity Prevention Establish quality and documentation requirements for projects initiate immediate action to prevent the occurrence of any nonconformity relating to products processes or the quality system Risk amp Liability Management Perform advanced planning to avoid field delays and protect profit margins Education, Domain Expertise & Aptitudes Degree Requirement: Bachelor's degree in Mechanical Engineering or a closely related technical field (or an equivalent combination of education and hands-on experience). Years of Experience: 5 to 10 years of proven experience in the industry. Technical Domain Expertise: Direct experience working with steam turbines, process compressors, steam turbine generators, and auxiliary equipment, including a strong working knowledge of related industry standards. Broad familiarity with EEE product lines as well as rotating machinery manufactured by other OEMs. Technical & Cognitive Aptitudes: Strong thermodynamic aptitude and mechanical aptitude for high-speed rotating machinery. Functional knowledge of system controls. Proficient in reading, interpreting, and understanding complex technical drawings, blueprints, layouts, and schedules. Proven ability to author highly technical field reports, root cause analyses, and work method statements. Commercial, Leadership & Soft Skills Commercial & Leadership Capabilities: Expertise handling the contractual, commercial, and administrative aspects of field jobs within an international turbomachinery environment. Strong supervisory skills necessary to direct, schedule, and coordinate diverse teams of 20 to 100 lead engineers, technical representatives, and labor personnel assigned to major site projects. Demonstrated selling and negotiation skills. Soft Skills & Adaptability: Highly organized, self-motivated, flexible, and resilient when coping with a wide variety of tasks, shifting environments, and complex forms of contract. High level of comfort navigating cultural diversity and strict health and safety (HSE) management systems. Communication & Relationship Management: Excellent verbal and written communication skills with a profound, professional command of the English language. Natural ability to nurture strong working relationships with internal and external contacts, backed by proven conflict resolution skills. Presentation & Software Proficiency Presentation Skills: Ability to collect, analyze, and present data in a clear and coherent manner, utilizing appropriate mediums. Computer & Software Systems: Advanced capability utilizing industry-standard software tools, including Microsoft Office Suite (specifically Excel), Project Management Software (MS Projects, Primavera), and Enterprise Systems/Databases (Oracle, Windchill, Lotus Notes).