Customer Experience Manager

Eacademy Sanofi; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading biopharma company is looking for a Customer Experience Manager in Riyadh, KSA. This role involves developing customer engagement strategies in the Specialty Care team to improve healthcare outcomes. Candidates should have a Bachelor's degree in Pharmacy and 1.6 to 3 years of relevant experience in sales or customer relations. Fluency in Arabic and English is required. The position offers a dynamic working environment focused on healthcare innovation and customer-centric strategies.

Benefits

Career growth opportunities

Dynamic customer-centric environment

Training programs and mentoring

Qualifications

• 1.6 to 3 years in pharmaceutical sales or customer engagement roles.
• Proven success in managing customer relationships and driving business results.
• Fluent in Arabic and English.

Responsibilities

• Build relationships with healthcare professionals through face-to-face and digital engagement.
• Drive customer engagement strategies for business performance.
• Manage territory planning and customer segmentation using data-driven insights.

Skills

Relationship building

Stakeholder communication

Cross-functional teamwork

Data analytics

Sales force effectiveness

Persuasive speaking

Agility and adaptability

Education

Bachelor's degree in Pharmacy

Job description

Job Title: Customer Experience Manager – Specialty Care

Location: Riyadh, KSA

About the job

As Customer Experience Manager within our Specialty Care team, you'll drive exceptional customer engagement strategies and optimize how we connect with healthcare professionals across Saudi Arabia. Ready to get started?

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

About Sanofi

We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.

Main responsibilities

• Build and maintain trusting relationships with healthcare professionals through both face-to-face and digital engagement
• Drive customer engagement strategies that optimize business performance and ensure our innovative products reach those who need them most
• Take accountability for delivering impact with first-in-class and best-in-class products across your territory
• Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first
• Manage territory planning, customer segmentation, and opportunity identification using data-driven insights
• Lead change initiatives with agility and determination, working toward ambitious collective targets
• Champion ethical business practices and ensure all activities align with Sanofi's values and compliance standards

About you

• Experience: 1.6 to 3 years in pharmaceutical sales, customer engagement, or commercial excellence roles with proven success in managing customer relationships and driving business results
• Soft skills: Relationship building, stakeholder communication, cross-functional teamwork, driving continuous improvement, persuasive speaking, agility and adaptability
• Technical skills: Business data analytics, customer segmentation, sales force effectiveness, opportunity management, account management, market analysis
• Education: Bachelor's degree in Pharmacy (required); additional certifications are a plus
• Languages: Arabic and English (both required)
• Travel: 30% to 40% travel within assigned territory; valid driver's license required
• Good-to-have: Experience working in remote areas (e.g., North region, Hafar Al-Batin, Arar, Aljowf or similar regions)

Why choose us?

• Help transform care for patients with immune challenges, rare diseases, cancers, and neurological conditions – bringing hope to those with the highest unmet needs
• Drive meaningful impact across Saudi Arabia's healthcare landscape, combining digital innovation with personal relationships to improve patient outcomes
• Grow your career in a dynamic, customer-centric environment with opportunities to explore roles across functions and develop both within and beyond this position
• Work in an agile, data-driven team that values collaboration, innovation, and putting patients first
• Gain hands-on experience managing a diverse territory with exposure to remote regions and varied healthcare settings
• Be part of Sanofi's Commercial Excellence division, where your insights directly shape how we engage with customers and deliver life-changing treatments
• Thrive in a workplace that supports your development through mentoring, training programs, and a culture focused on continuous learning

Progress. Extraordinary.

Join Sanofi and step into a new era of science - where your growth can be just as transformative as the work we do. We invest in you to reach further, think faster, and do what's never-been-done-before. You'll help push boundaries, challenge convention, and build smarter solutions that reach the communities we serve. Ready to chase the miracles of science and improve people's lives? Let's Pursue Progress and Discover Extraordinary – together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status or other characteristics protected by law.