Customer Care Specialist – E‑Commerce & Sales Growth

Majid Al Futtaim; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading retail and entertainment company in Saudi Arabia is seeking a Customer Care Representative to enhance sales growth and ensure optimum customer satisfaction. The role involves processing customer requests, resolving issues, and collaborating with team members. Ideal candidates should possess a High School Certificate, have a retail or sales background, and be fluent in English and Arabic, with at least one year of customer service experience. Join a friendly and diverse team dedicated to creating memorable experiences.

Benefits

Friendly work environment

Diverse and talented colleagues

Opportunities for growth and development

Qualifications

• Must have at least 1 year of experience in customer services.
• Fluent in both English and Arabic.
• Experience in retail or sales is preferred.

Responsibilities

• Communicate personnel and operational issues to supervisors.
• Process customer requests accurately and efficiently.
• Participate in regular team meetings.
• Acknowledge customer requests through multiple channels promptly.

Skills

Retail or sales background

English & Arabic speaker

Customer service experience

Education

High School Certificate

Job description

A leading retail and entertainment company in Saudi Arabia is seeking a Customer Care Representative to enhance sales growth and ensure optimum customer satisfaction. The role involves processing customer requests, resolving issues, and collaborating with team members. Ideal candidates should possess a High School Certificate, have a retail or sales background, and be fluent in English and Arabic, with at least one year of customer service experience. Join a friendly and diverse team dedicated to creating memorable experiences.