Customer Business Partner Analyst - IT

ASMO; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

ASMO, a joint venture between DHL and Saudi Aramco, seeks a Customer Business Partner Manager to support onboarding, Order-to-Deliver, and technology delivery governance. You will coordinate between customer-facing teams and Technology delivery, capturing and clarifying requirements and tracking progress.

With 5+ years in customer business partnering or IT demand management, you will drive documentation quality, prioritisation inputs, and stakeholder engagement, under the IT Business Partner

Qualifications

• Bachelor’s degree in information technology, Business Administration, Management Information Systems, Engineering, or a related field.
• Exposure to customer business partnering, IT governance, demand planning, or project intake is preferred.
• Demonstrated proficiency in oral and written English.
• Minimum 5 years of relevant experience in customer business partnering, IT demand management, or technology delivery support.

Responsibilities

• Support the Customer Business Partner Manager in preparing customer business requirement inputs for governance forums and onboarding reviews.
• Maintain and improve standard customer intake templates, requirement documentation, and governance materials.
• Capture, log, classify, and maintain customer business and technology requirements in the agreed register or workflow tool.
• Conduct first-level requirement qualification, ensuring requests are complete and commercially relevant.
• Clarify objectives, urgency, dependencies, integration needs, and success criteria with stakeholders.
• Prepare prioritisation inputs based on value, revenue enablement, strategic alignment and feasibility.
• Maintain dashboards and management reporting packs for oversight.
• Act as coordination point between customer-facing teams and Technology delivery teams; escalate issues as needed.
• Support onboarding sessions and requirement clarification meetings; track actions and follow-ups.
• Coordinate IT impact assessment inputs for customer requirements and identify risks.

Skills

Customer partnering

Business analysis

IT demand management

Project coordination

Stakeholder management

Customer onboarding

Technology delivery support

Education

Bachelor's degree in information technology, Business Administration, MIS, Engineering, or related field

Tools

Microsoft 365

Excel

PowerPoint

SharePoint

Teams

ServiceNow

Jira

Power BI

Job description

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL's logistics excellence and Saudi Aramco's extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective

The role provides structured operational, coordination, documentation, and analytical support for ASMO's customer-facing Technology engagement across onboarding, Order-to-Deliver, integration, commercial, and operational initiatives.

Operating under managerial direction, the role supports the Customer Business Partner Manager by capturing, clarifying, coordinating, and tracking customer business requirements, ensuring requests are complete, accurately documented, routed through the agreed governance channels, and followed up in a disciplined manner. The role is not accountable for final prioritisation, budget approval, solution ownership, or strategic decision-making.

General Responsibilities

• Support the Customer Business Partner Manager in preparing customer business requirement inputs for governance forums, customer onboarding reviews, commercial readiness discussions, and annual planning cycles.
• Maintain and improve standard customer intake templates, requirement documentation, prioritization inputs, reporting formats, and governance materials in line with manager direction.
• Capture, log, classify, and maintain customer business and technology requirements in the agreed register, tracker, or workflow tool.
• Conduct first-level requirement qualification, ensuring customer requests are complete, clear, commercially relevant, and ready for review by the Customer Business Partner Manager and Technology teams.
• Clarify customer objectives, expected outcomes, urgency, dependencies, integration needs, operational impacts, budget assumptions, and success criteria with relevant stakeholders.
• Prepare prioritisation inputs using agreed criteria such as customer value, revenue enablement, strategic alignment, urgency, feasibility, risk mitigation, operational efficiency, stakeholder impact, and innovation potential; final prioritisation remains with the manager and governance forums.
• Maintain updated customer requirement trackers, status dashboards, action logs, and management reporting packs for manager review.
• Act as a working-level coordination point between customer-facing business teams and Technology delivery teams; escalates issues, risks, decisions, and conflicts to the Customer Business Partner Manager.
• Support customer engagement sessions, onboarding workshops, and requirement clarification meetings by preparing materials, capturing notes, tracking actions, and following up on agreed next steps.
• Support Technology-related Order-to-Deliver activities for customer opportunities, affiliate onboarding, and commercial initiatives, including documenting customer technology requirements, integration needs, process impacts, and delivery assumptions.
• Coordinate inputs from applications, infrastructure, cybersecurity, data, enterprise architecture, and operations teams; support preparation of first-level IT impact assessment inputs for customer requirements.
• Identify scope, cost, timeline, dependency, customer experience, and delivery risks early and elevate them to the Customer Business Partner Manager for direction or decision-making.
• Operate within the IT Business Partner organisation as a specialist support role reporting to the Customer Business Partner Manager, contributing to improved workflow between customer-facing teams, Technology delivery teams, and the customer business partnering function.
• Support coordination with Commercial, Procurement, and Finance where customer requirements require budget, sourcing, or commercial input; provide documentation and analysis while budget ownership and approvals remain with the relevant manager, function, or governance authority.
• Contribute to continual improvement of customer requirement management practices and stakeholder experience, considering leading practices in customer business partnering and demand governance.
• Support standardization of customer intake templates, requirement documentation, prioritization scoring, reporting formats, and governance materials to increase operational effectiveness within the customer business partnering process.
• Maintain updated customer requirement dashboards and management reporting packs, ensuring reports are prepared timely, accurately, and meet IT Business Partner department requirements.
• Ensure customer requirement management activities comply with relevant quality, security, confidentiality, and information handling standards across the IT Business Partner department.

Qualifications

• Bachelor's degree in information technology, Business Administration, Management Information Systems, Engineering, or a related field
• Exposure to customer business partnering, business relationship management, Order-to-Deliver processes, IT governance, portfolio management, demand planning, project intake, service management, or business case preparation is preferred
• Demonstrated proficiency in oral and written English.
• Minimum 5 years of relevant experience, in customer business partnering, business analysis, IT demand management, project coordination, business relationship management, customer onboarding, or technology delivery support
• Experience working with customer-facing business stakeholders and cross-functional technology teams
• Experience in logistics, supply chain, procurement, warehousing, customer onboarding, commercial operations, or Order-to-Deliver processes is an advantage

Core Competency

• Strong understanding of customer business partnering, demand management, and business analysis practices.
• Ability to gather, structure, and document customer business requirements, operational needs, and decision inputs.
• Good understanding of customer onboarding and technology delivery lifecycle from intake to assessment, approval, solutioning, delivery, and closure.
• Working knowledge of Microsoft 365, Excel, PowerPoint, SharePoint, Teams, and basic reporting tools; familiarity with ServiceNow, Jira, or Power BI is an advantage.

Leadership Competency

• Strong coordination, follow-up, documentation, and stakeholder management skills, with the judgement to elevate risks, decisions, and conflicts appropriately to the Customer Business Partner Manager.
• Structured, detail-oriented, business-focused, and comfortable operating as a specialist individual contributor in a fast-moving environment under manager direction.

Expected Deliverables

• Updated customer requirement register and customer technology pipeline for manager review.
• Customer requirement qualification summaries and business requirement notes.
• First-level impact assessment inputs and prioritization scoring inputs.
• Customer requirement status dashboards and management reports.
• Customer O2D technology support documentation.
• Meeting notes, action trackers, decision logs, and governance packs prepared for manager review and stakeholder follow-up.
• Process improvement recommendations for customer business partnering and requirement management

Success Measures/Indicative KPIs

• Requirement quality: Percentage of customer requirements captured with complete required information.
• Turnaround time: Improved time to qualify and route customer requirements for assessment.
• Pipeline visibility: Accuracy and timeliness of customer requirement register, dashboard, and status reporting.
• Governance discipline: Number of customer requirements assessed, documented, and submitted with complete prioritization inputs through the agreed process.
• Stakeholder experience: Customer and business stakeholder satisfaction with engagement quality, clarity, and follow-through.
• Efficiency: Reduction in unclear, duplicated, or overlapping customer technology requests.

Strategic Value To ASMO

Giving ASMO dedicated execution capacity for customer-facing technology engagement, customer onboarding, Order-to-Deliver support, and customer requirement governance under the direction of the Customer Business Partner Manager. It improves requirement quality, follow-through, documentation discipline, and pipeline visibility, while ensuring senior managers retain accountability for prioritisation, approvals, strategic decisions, and stakeholder commitments

Deadline: 30 days from posting.