Core Insurance SME (Process Advisory, System Optimization, Escalation Support)

Müller's Solutions; Riyadh; On-site; SAR 250,000 - 400,000; Full time

Job summary

Muller's Solutions is seeking a Core Insurance Subject Matter Expert (SME) to drive process advisory, system optimization, and escalation support within the insurance domain. The ideal candidate will bring deep insurance expertise, advising on best practices, optimizing core insurance systems, and providing escalation support to ensure efficient operations.

The role focuses on policy management, underwriting, claims, and risk workflows, with a strong emphasis on cross-functional collaboration

Qualifications

• Bachelor’s degree in business, finance, insurance or related field.
• 8+ years of experience in the insurance industry focusing on core systems and processes.
• Proven ability to optimize insurance platforms and provide system advisory.
• Deep understanding of policy, claims, underwriting, and risk workflows.
• Strong problem-solving skills and cross-functional communication.
• Experience with insurance system implementations and escalations.

Responsibilities

• Serve as the go-to SME for core insurance processes including policy management, underwriting, claims, and risk assessment.
• Advise on process improvements ensuring operations align with industry best practices.
• Provide strategic input on system optimizations for efficient, scalable platforms.
• Lead advisory sessions with business stakeholders to identify gaps and opportunities.
• Support escalation and issue resolution as the SME for complex challenges.
• Collaborate with IT and business teams to implement changes and ensure smooth transitions.
• Facilitate training and knowledge transfer on new processes and system functionalities.

Skills

Insurance domain expertise

Problem-solving

Excellent communication

Business-IT liaison

Education

Bachelor's degree in Business/Finance/Insurance

Tools

Skadina

Job description

Muller's Solutions is seeking a Core Insurance Subject Matter Expert (SME) to drive process advisory, system optimization, and escalation support within the insurance domain. The ideal candidate will bring deep insurance expertise, advising on best practices, optimizing core insurance systems, and providing escalation support to ensure efficient operations.

Key Responsibilities

• Serve as the go‑to SME for core insurance processes, including policy management, underwriting, claims, and risk assessment.
• Advise on process improvements, ensuring insurance operations align with industry best practices.
• Provide strategic input on system optimizations, ensuring core insurance platforms are efficient, scalable, and aligned with business needs.
• Lead advisory sessions with business stakeholders to identify gaps and opportunities for system enhancements.
• Support escalation and issue resolution by acting as a subject matter escalation point for complex insurance system challenges.
• Work closely with IT and business teams to implement changes and ensure smooth system transitions.
• Facilitate training and knowledge transfer to ensure teams understand new processes and system functionalities.

Required Qualifications

• Bachelor's degree in Business, Finance, Insurance, or a related field.
• Minimum 8+ years of experience in the insurance industry, with a focus on core insurance systems and processes.
• Proven experience optimizing insurance platforms and providing system advisory.
• Deep understanding of policy, claims, underwriting, and risk workflows.
• Strong problem‑solving skills, with the ability to analyze complex issues and drive resolutions.
• Excellent communication skills to liaise between business and technical teams.
• Experience with insurance system implementations and escalations.

Preferred Qualifications

• Professional certification in insurance (e.g., CPCU, ACII).
• Experience working with digital insurance transformation projects.
• Familiarity with Skadina or other insurance technology platforms.