Collections Operations Associate

Tamara; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in the payment solutions sector is seeking a Collections Operations Associate to manage daily collection operations, ensuring governance and quality assurance. Candidates should hold a degree in a related field with 1-2 years of relevant experience, strong communication skills, and proficiency in financial processes.

Qualifications

• 1-2 years of experience in operations, collections, or finance roles.
• Proficiency in financial reconciliation and Microsoft Excel.
• Bilingual skills in English and Arabic are preferred.

Responsibilities

• Reconcile daily bank transactions and handle customer complaints.
• Conduct audits and resolve payment discrepancies.
• Provide recommendations for improving collection practices.

Skills

Operational Efficiency

Excellent Communication

Financial Reconciliation

Microsoft Excel

Education

Bachelor’s degree in Finance, Accounting, Business Administration

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

About the role

Tamara s ambition is to become the region s favorite way to pay for what we call life s little essentials a new way of purchasing designed for and around our customers interests. We believe that great design has the ability to engage and inspire.

Role Overview:

We are looking for a proactive and detail-oriented Collections Operations Associate to join our team. This pivotal role involves managing daily collection operations and ensuring governance through reconciliation, handling customer complaints, and maintaining quality assurance. The successful candidate will possess strong operational efficiency and excellent communication skills to support the development of our payment systems and collection strategies.

Key Responsibilities:

• Reconcile daily bank transactions for customer collections and ensure timely, accurate updates of payment information within the internal system.
• Audit, Investigate and resolve discrepancies in payment postings.
• Own the collection customer complaint queue and ensure timely and effective resolution of mail requests.
• Conduct regular audits of collection calls to ensure adherence to compliance, tone, and process.
• Provide feedback and recommendations for performance improvements in DCA collection practices based on the regular audits.
• Support on DCA requests related to customer loan restructuring and Late fee removal etc.
• Recommend automation and efficiency improvements in the collections operations lifecycle wherever possible.

What We re Looking For:

• Bachelor s degree in Finance, Accounting, Business Administration, or related field.
• 1 2 years of experience in operations, collections, finance operations, or reconciliation roles.
• Proficiency in Microsoft Excel and financial reconciliation.
• Ability to quickly learn and retain new procedures.
• Excellent verbal and written communication skills in English and Arabic
• Familiarity with banking transactions, financial systems, and collection platforms is a plus.
• Ability to work independently and manage multiple priorities under tight deadlines.

All qualified individuals are encouraged to apply.

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