Client Success Architect: Retention & Growth

Tawasol Co.; Riyadh; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading client management firm in Saudi Arabia is seeking an experienced Client Success Manager to strengthen client relationships and drive revenue growth. You will be the primary point of contact for clients, handling onboarding and identifying opportunities to enhance client satisfaction. The ideal candidate has a Bachelor’s degree and at least two years in client success or account management. Effective collaboration with various departments is essential for delivering a seamless client experience.

Qualifications

• Minimum of two years of experience in client success, account management, or customer-facing roles.
• Experience working across multiple departments and managing competing priorities.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Build strong, long-term relationships to enhance satisfaction and loyalty.
• Lead onboarding and ensure smooth adoption of our products and services.
• Identify client needs and drive cross-sell and up-sell opportunities.
• Collaborate closely with internal teams to deliver a seamless client experience.
• Communicate client feedback internally to support continuous improvement.
• Monitor account health, identify risks, and implement retention strategies.
• Manage escalations and coordinate with internal teams for timely resolution.
• Analyze client usage and prepare performance reports.

Skills

Strong communication

Relationship-building

Problem-solving

Ability to identify cross-sell opportunities

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Job description

A leading client management firm in Saudi Arabia is seeking an experienced Client Success Manager to strengthen client relationships and drive revenue growth. You will be the primary point of contact for clients, handling onboarding and identifying opportunities to enhance client satisfaction. The ideal candidate has a Bachelor’s degree and at least two years in client success or account management. Effective collaboration with various departments is essential for delivering a seamless client experience.