Client Operations Delivery Analyst

Cisco; Riyadh; On-site; SAR 299,000 - 375,000; Full time

Job summary

A leading technology company in the Riyadh Region seeks a Client Operations Delivery Analyst to enhance customer engagement through data analysis and product insights. The ideal candidate will have a minimum of 5 years’ experience, excellent communication skills in both English and Arabic, and a strong technical background in Cisco products. This full-time position offers the opportunity to join a collaborative team focused on customer success and operational excellence.

Qualifications

• Ability to analyze large data sets and produce customer-focused reports.
• Fluent in English and Arabic.
• Minimum 5 years of experience in customer engagement or service roles.

Responsibilities

• Provides customers with near real-time visibility into their hardware and software.
• Collaborates with Customer Experience and Sales teams.
• Drives operational excellence and data accuracy.

Skills

Data analysis

Customer engagement

Technical knowledge of Cisco products

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

Client Operations Delivery Analyst at Cisco

Responsibilities

• Provides customers with near real-time visibility into their Hardware (HW) and Software (SW) Installed Base (IB).
• Enables efficient management of Cisco entitlements throughout their lifecycle and supports informed business decisions.
• Collaborates closely with Customer Experience (CX) and Sales teams to deliver valuable insights and solutions.
• Drives operational excellence, data accuracy, and risk reduction in a dynamic, customer-focused environment.
• Fosters a collaborative and innovative team culture committed to customer success and continuous improvement.

Your Impact

• Define customers’ business structures and identify Cisco HW and SW assets under the service scope.
• Build Installed Base (IB) baselines by integrating customer, network, and Cisco data to capture asset attributes.
• Conduct ongoing discovery and validation of hardware and software assets, ensuring accurate data and ownership.
• Provide insights to support customer reconciliation and validate data for Enterprise Agreements.
• Guide customers in developing “Smart Account” strategies and participate in client meetings, reports, and reviews.

Minimum Qualifications

• Demonstrated ability to analyze large data sets and produce comprehensive, customer-focused reports.
• Strong technical knowledge of Cisco products, services, and the broader technology industry.
• Minimum 5 years’ experience in customer engagement or service roles.
• Bachelor’s degree or equivalent professional experience.
• Fluent in English and Arabic.

Preferred Qualifications

• Effective and assertive communicator who inspires trust in others.
• Highly organized with excellent time management skills.
• Proactive and self-sufficient problem-solver.
• Customer-focused with a can-do attitude and eagerness to deliver exceptional service.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Software Development