Client Account Manager

Sprinklr; Riyadh; On-site; SAR 250,000 - 300,000; Full time

Job summary

A leading tech company in Riyadh is seeking a Client Account Manager to own the success and technical strategy for key service customers. This customer-centric role blends advisory and technical leadership, guiding the transition to modern workflows and ensuring maximum value from the platform. The ideal candidate will have significant experience in customer success and contact center operations, coupled with strong program management skills and proficiency in major service platforms. A comprehensive benefits package is included.

Benefits

Comprehensive healthcare coverage

Paid time off

Open mentoring program

Qualifications

• 8+ years in Customer Success or CX consulting.
• Deep knowledge of contact center operations.
• Strong technical acumen and regional experience.

Responsibilities

• Serve as an executive sponsor for key accounts.
• Facilitate quarterly business reviews to showcase ROI.
• Align solutions with customer goals and oversee architecture audits.

Skills

Customer Success

Technical Leadership

Program Management

Change Management

Education

Bachelor's degree (MBA preferred)

Tools

Salesforce Service Cloud

NICE

Genesys

Zendesk

Job description

Description

Role Overview

The Client Account Manager owns the success and technical strategy for Sprinklr’s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr’s platform delivers maximum value. This is a customer-centric role focused on service delivery and success—not sales.

Key Responsibilities

• Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.
• Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.
• Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.
• Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).
• Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.
• Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.
• Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.
• Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.

Qualifications

• Bachelor’s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.
• Deep knowledge of contact center operations, metrics, and change management.
• Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).
• Strong technical acumen, program management skills, and regional experience; Arabic is a plus.

We focus on our mission

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:

• Lead a new category of enterprise software that we call Unified-CXM.

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.

We invest in our people

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.

To learn more about employee benefits by region, .

To learn more about all-things-Sprinklr, visit our candidate resource hub .

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.