Channel Team Lead & Supply Chain/Transportation Management

Amazon; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A global e-commerce leader is seeking a Channel Team Lead for their Riyadh Delivery Center. In this role, you will drive operational excellence, manage a multi-layer team, and support the growth of Amazon's retail partnerships. Candidates should possess strong leadership and communication skills, along with at least 1 year of sales experience and a Bachelor’s degree. This position requires a focus on customer satisfaction and the ability to work in fast-paced environments.

Qualifications

• 1+ years of sales experience.
• Bachelor's degree preferred in business administration or related fields.

Responsibilities

• Manage shift operations at the Delivery Center.
• Identify and acquire new retail store accounts.
• Perform training and coaching on Amazon processes.
• Enhance engagement with store accounts to improve business.
• Handle operational escalations and manage day-to-day issues.

Skills

Leadership capabilities

Communication skills

Analytical Skills

Customer service

Ability to work under pressure

Education

Bachelor's degree

Job description

Channel Team Lead, Supply Chain/Transportation Management

Job summary: At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We’re seeking a Team lead for our Delivery Center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title: Channel Team Lead Location: Hyderabad.

Essential Functions

• Job Description: Account Identification & Acquisition – Market mapping and identification of potential retail stores for time‑bound acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting targeted number of stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground: Enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi‑layer team and managing performance through on‑the‑job coaching and mentoring. Driving team of associates for managing their targets.
• Set expectations: Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Operational improvement: Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Engagement: Enhance engagement with accounts to improve business and increase retention.
• Goal drive: Drive stores against goals (Volume, FTR and other key metrics).
• Escalations: Handling day‑to‑day operational escalations and be available to round the clock to manage the issues.
• Stakeholder management: Internal/External stakeholder management.
• Support operations: Support station operations and/or customer deliveries.

Essential Skills

• Strong leadership capabilities and people management skills
• Ability to work under pressure situations
• Ability to work in ambiguous situations
• Good communication skills. Ability to communicate and explain to individuals & the team what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
• Listening skills: gains input and commitment from all involved in delivering their specific part.
• Strong bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expects.
• High Ownership: follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications

• 1+ years of sales experience
• Bachelor's degree

Preferred Qualifications

• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

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Posted: January 30, 2026 (Updated about 8 hours ago)

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