CE Technical support specialist

Merge Recruitment Agency; Dammam; On-site; SAR 89,280 - 133,920; Full time

Job summary

Merge Recruitment Agency is seeking a skilled technical support specialist in Dammam, Saudi Arabia. The role requires in-depth knowledge in Consumer Electronics and Home Appliances. You'll analyze KPIs, escalate technical issues to vendors, and conduct training sessions for staff. Ideal candidates are expected to be proficient in Arabic and very good in English. This position offers a dynamic environment focused on continuous improvement and quality assurance in repairs.

Qualifications

• Expert knowledge of Consumer Electronics and Home Appliances repair guidelines.
• Experience in evaluating team KPIs periodically.
• Ability to conduct technical training and audits.

Responsibilities

• Monitor and analyze operations KPIs.
• Handle escalations regarding technical issues to vendors.
• Conduct staff technical training and assessments.
• Implement operational audits and evaluations.
• Distribute technical materials to service center staff.

Skills

Consumer Electronics knowledge

Repair troubleshooting

KPI evaluation

Technical training planning

Technical audits

Job description

Responsibilities

• Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repairs guidelines.
• Deep Analysis of operations KPIs.
• Escalating product Technical Issue for technical problems (Software or hardware and Parts Lists issues) when needed to vendor technical team.
• Escalating product epidemic quality issues to vendor Technical Support.
• Troubleshooting of product repair issues.
• Evaluating staff KPIs periodically (monthly, weekly).
• Implementing operational Audits.
• Ensure implementing vendor required setup, maintenance and periodic audits.
• Assess team technical capabilities.
• Plan, set up and implement technical training.
• Set up Monthly Technical Quizzes, implement it and feedback.
• Downloading latest technical materials and providing all service centers staff with it.
• Communicate repair instructions and precautions to concerned team members.
• Prepare and conduct technical audit.

Languages

• Arabic - Native / Mother Tongue
• English - Very Good