Call Center Supervisor

Elegaci | إليجسي; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading healthcare services provider in Riyadh is seeking a Call Center Supervisor to manage the call center team and ensure high-quality patient service. You will be responsible for managing appointment scheduling, handling inquiries, and training team members on relevant systems. Candidates must have a Bachelor’s degree and 2–5 years of experience in call centers or healthcare customer service. Strong leadership and communication skills are essential for success in this role.

Qualifications

• 2–5 years of experience in call centers or healthcare customer service required.
• Ability to handle sensitive situations with professionalism.
• Experience in appointment booking and patient schedule management essential.

Responsibilities

• Supervise call center team to ensure high-quality patient service.
• Manage and follow up on patient appointment scheduling accurately.
• Prepare performance reports and suggest process improvements.

Skills

Leadership

Communication

Customer service

Education

Bachelor’s degree in Business Administration, Healthcare Management, or related field

Tools

EMR

HIS

Clinic management software

Job description

Key Responsibilities:

• Supervise call center team to ensure high-quality patient service.
• Manage and follow up on patient appointment scheduling accurately and efficiently.
• Handle patient inquiries and complaints professionally and promptly.
• Train team members on EMR/HIS systems and clinic procedures.
• Monitor key performance indicators (KPIs) such as call response rates, wait times, and patient satisfaction.
• Prepare performance reports and suggest process improvements.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Healthcare Management, or related field.
• 2–5 years of experience in call centers or healthcare customer service.
• Strong leadership and communication skills with the ability to handle sensitive situations.
• Experience in appointment booking and patient schedule management.
• Proficiency in EMR, HIS, or clinic management software.