Call Center Representative (Riyadh)

My Clinic KSA; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading healthcare provider in Riyadh is looking for a Contact Center Coordinator to manage inbound and outbound calls with patients. This role requires strong communication skills and the ability to provide a positive patient experience. Responsibilities include booking appointments, handling complaints, and maintaining patient confidentiality. Candidates should have a high school diploma and experience in customer service is preferred. Join a team dedicated to helping patients live healthier lives.

Qualifications

• Previous experience in a call center or customer service environment is preferred.
• Ability to use computer systems and appointment scheduling tools.

Responsibilities

• Answer incoming patient calls in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments.
• Accurately book appointments in the system.
• Record all relevant information and notes during or after each call.
• Handle patient complaints as per standard procedures.

Skills

Strong verbal communication and interpersonal skills

Proficiency in spoken and written Arabic

Ability to work under pressure

Time management

Customer service skills

Education

High school diploma

Diploma or bachelor's degree (preferred)

Job description

Overview

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary

The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

Responsibilities

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures. Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.

Education / Professional Qualifications

• High school diploma required (Diploma or bachelor's degree is preferred).
• Previous experience in a call center or customer service environment is preferred.

Experts & Skills

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

Job Details

• Employment type: Full-time
• Seniority level: Entry level
• Job function: Other
• Industries: Hospitals and Health Care

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