Cabin Crew Performance Officer

Y-Axis; Remote; SAR 224,000 - 300,000; Full time

Job summary

A national airline in Saudi Arabia is seeking a Cabin Crew Performance Officer to design and implement a performance management framework for its Cabin Crew community. The role entails supervising daily performance management activities, providing coaching, and driving a high-performance culture aligned with company values. Candidates should have at least 5 years of inflight experience and strong analytical skills using tools like Excel and Power BI. This position offers an opportunity to impact operational efficiency and enhance customer experience.

Qualifications

• 5+ years of inflight operational experience with a deep understanding of cabin crew roles.
• Proficiency in Microsoft Office products, able to analyze performance data.
• Strong coaching and feedback skills with measurable results.

Responsibilities

• Design and deliver a performance management framework for Cabin Crew.
• Supervise performance management including setting annual goals.
• Promote consistency in the performance department and support best practices.

Skills

Performance Management

Coaching & Feedback

Operational Excellence

Data Analysis

Microsoft Office

Excel

Power BI

Tableau

Cabin Crew Roles & Service Standards

Regulatory Compliance

Continuous Improvement

Customer Experience

Leadership & Collaboration

Job description

Cabin Crew Performance Officer at Riyadh Air

Position: Full Time | Remote Job: Yes | Telecommute: Yes | Visa Sponsorship: No

Company

Riyadh Air (RX), headquartered in Saudi Arabia’s capital, is the new national airline shaping the future of flight. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub, connecting the kingdom to more than 100 destinations.

Role Overview

As an ambitious performance management professional, you will design, develop, and deliver a world‑class performance management framework for the growing Cabin Crew community. You will supervise day‑to‑day performance management, set and appraise annual goals, and provide coaching and constructive feedback to elevate performance. You will promote a high‑performance culture through collaboration, engagement, and adherence to Riyadh Air values (FRESH), while ensuring a positive and productive work environment within the cabin crew.

Responsibilities

• Design, develop, and deliver a performance management framework for the Cabin Crew community.
• Supervise performance management, including setting annual goals and providing coaching to enhance performance.
• Promote consistency across the Cabin Crew performance department and support best practices.
• Foster a high‑performance culture by encouraging collaboration, engagement, and adherence to company values.
• Strategically identify and implement transformative opportunities to enhance customer experience and operational efficiency.

Qualifications

• Minimum 5+ years of inflight operational experience with a deep understanding of cabin crew roles, service standards, and regulatory compliance.
• Proficiency in Microsoft Office products with the ability to compile detailed reports, analyze performance data, and interpret trends using Excel, Power BI, or Tableau.
• Strong coaching and feedback skills with a track record of driving measurable results.
• Excellent communication and teamwork abilities aligned with Riyadh Air’s values.

Skills

• Performance Management
• Coaching & Feedback
• Operational Excellence
• Data Analysis
• Microsoft Office, Excel, Power BI, Tableau
• Cabin Crew Roles & Service Standards
• Regulatory Compliance
• Continuous Improvement
• Customer Experience
• Leadership & Collaboration

Apply

Please submit your application by clicking the Apply button. The Talent Acquisition team will review applications shortly.