Buggy Driver

Accor; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading luxury hotel company in Saudi Arabia is seeking a Guest Service professional to provide seamless transportation and personalized assistance to guests at the resort. Candidates should have 1-2 years of experience in luxury hospitality, excellent communication skills in English, and a valid Saudi Arabian driving license. This role requires a keen attention to detail and the ability to work outdoors in varying weather conditions.

Qualifications

• 1-2 years of experience in a guest-facing role within a luxury hotel or resort.
• Must possess a valid Saudi Arabian driving license.
• Fluency in English; Arabic or other languages are highly desirable.

Responsibilities

• Provide seamless transportation for guests between various resort locations.
• Anticipate guest needs and provide personalized service.
• Conduct daily inspections of resort vehicles and maintain them.
• Assist guests with luggage loading and unloading.

Skills

Excellent communication skills

Attention to detail

Customer service orientation

Safety and compliance adherence

Education

High School Diploma

Degree in Hospitality

Job description

Overview

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts (including an overwater restaurant with views of the Red Sea and the mangroves), and a Spa, the resort is located next to an 18-hole championship golf course. It reflects Fairmont's association as a world-class golf destination and aims to set new standards in sustainable development along 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitats, and ancient archaeological sites.

Responsibilities

• Guest Service & Transportation: Provide seamless transportation for guests between villas, dining venues, and resort facilities, ensuring a smooth and comfortable journey.

• Personalized Engagement: Anticipate guest needs and offer intuitive, personalized service, acting as a resort storyteller by sharing information about the destination, facilities, and local culture.

• Safety & Compliance: Operate electric buggies in a safe and responsible manner, strictly adhering to resort speed limits, pedestrian safety protocols, and KSA driving regulations.

• Vehicle Maintenance: Conduct daily pre-shift inspections of buggies (battery levels, tire pressure, cleanliness) and ensure vehicles are kept in pristine condition at all times.

• Luggage Handling: Assist guests with the loading and unloading of luggage or personal items with the utmost care and professionalism.

• Operational Coordination: Maintain constant communication with the Front Office and Concierge teams to ensure timely guest pickups and drop-offs.

• Sustainability: Adhere to the resort’s sustainability ethos by managing vehicle charging efficiently and reporting any mechanical issues that may affect energy consumption.

• Brand Standards: Uphold Fairmont’s grooming and conduct standards, ensuring every guest interaction feels bespoke and heartfelt.

Qualifications

• Education: High School Diploma or equivalent; a degree in Hospitality is an asset.

• Experience: Minimum 1–2 years of experience in a guest-facing role within a luxury hotel or resort.

• Licensing: Must possess a valid Saudi Arabian driving license.

• Communication: Excellent communication skills with fluency in English; Arabic or other languages are highly desirable to assist a global clientele.

• Attitude: A creative mindset with a passion for guest relations and an eye for detail.

• Physical Fitness: Ability to work outdoors in various weather conditions and assist with heavy luggage as required.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.