Boutique Manager

Nestlé Nespresso SA; Riyadh; On-site; SAR 201,000 - 290,000; Full time

Job summary

Nestlé Nespresso SA in Riyadh is seeking a Boutique Manager to lead high‑volume luxury retail operations. You will drive sales, guest experience, and KPI delivery while building a skilled team.

You will recruit, coach, and develop boutique specialists, manage stock and inventory, and ensure flawless daily operations with IT systems alignment.

Qualifications

• 4+ Years of high-volume retail management experience.
• Located in Riyadh or willing to relocate.
• Strong ability to prioritise and plan multiple priorities.
• Proven team-building and coaching history.
• Excellent time management, communication, problem-solving and analytical skills.
• Passion for coffee and sustainability; experience in food or coffee space is a plus.

Responsibilities

• Achieve daily, weekly and monthly sales and service targets for the boutique.
• Maximise guest frequency, sales and acquisition of new club members.
• Maximise capsule, accessories and machines sales.
• Maintain up-to-date knowledge on coffee and NESPRESSO products.
• Provide feedback to Boutique Specialists and ensure service quality.
• Lead the team to meet operational and organisational objectives.
• Motivate and coach team to deliver exceptional customer service in line with the brand.
• Plan staffing, delegate responsibilities and ensure smooth operation.
• Monitor KPI performance and implement improvement actions.
• Recruit, hire and train staff; manage inventory and stock control.
• Collaborate with IT to ensure systems function correctly and generate reports.

Skills

High-Volume Retail Management

Team-building

Customer service

Analytical skills

Time management

Communication

Problem-solving

Job description

Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.

Position summary

As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life of a Boutique Manager:

Sales and Customer Service:

• Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
• Maximize guest frequency, sales and acquisition of new club members in the boutique.
• Maximize capsule, accessories and machines sales in the boutique.
• Maintain current and up to date knowledge on coffee and the NESPRESSO product.
• Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.

Leadership/Team Management:

• Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
• Motivate and coach team to provide exceptional customer service in keeping with our brand image.
• Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
• Provide coaching and direction to the team in an effort to achieve operational goals. Consistently review KPI's to identify problems, concerns and opportunities for improvements. Create action plan to achieve goals.

Operations:

• Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
• Recruit, hire and train the team.
• Establish annual sales forecasts and capacity planning with regional boutique manager
• Utilize tools and analyze financial reports to identify and address inventory and sales trends.
• Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
• Implement SOP's and guidelines for the boutique ensuring team compliance.
• Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
• Deliver all requested weekly and monthly reports in a timely manner.
• In partnership with IT, ensure that IT systems function correctly.

What will make you successful

• 4+ Years of High-Volume Retail Management; the luxury retail space is a plus
• Located in Riyadh
• Demonstrated ability to prioritize and plan multiple priorities
• Strong team-building skills with a history of effective team coaching and development
• Effective time management, communication, problem-solving and analytical skills
• Passionate about coffee and sustainability
• Experience in the food or coffee space is a plus