Automotive Customer Care Specialist

Key Rent A Car; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A prominent automotive dealership in Jeddah is seeking a Call Center Agent to provide exceptional customer service and support. This role emphasizes strong communication skills, particularly in English, and a commitment to customer satisfaction. You will be responsible for handling inquiries, scheduling, and maintaining CRM records. Opportunities for career growth are available through continuous training and collaboration with a supportive team. If you thrive in fast-paced environments and value personal development, this role is for you.

Qualifications

• Exceptional English skills to effectively engage with customers.
• Experience in customer service or related fields.
• Ability to maintain a positive demeanor under stress.

Responsibilities

• Provide exceptional customer service and resolve complaints.
• Log customer interactions accurately in CRM software.
• Schedule appointments for service and sales.
• Conduct follow-up calls to gather feedback.
• Collaborate with team members to share insights.
• Participate in training sessions for skill enhancement.
• Identify potential sales opportunities during calls.
• Maintain professionalism while managing high call volumes.
• Stay informed about industry trends and company offerings.

Skills

Strong verbal communication skills in English

Proficiency in CRM software

Ability to handle high-pressure situations

Excellent problem-solving skills

Team collaboration skills

Basic knowledge of automotive products

Willingness to learn new technologies

Tools

CRM software

Job description

A prominent automotive dealership in Jeddah is seeking a Call Center Agent to provide exceptional customer service and support. This role emphasizes strong communication skills, particularly in English, and a commitment to customer satisfaction. You will be responsible for handling inquiries, scheduling, and maintaining CRM records. Opportunities for career growth are available through continuous training and collaboration with a supportive team. If you thrive in fast-paced environments and value personal development, this role is for you.