Service Agent

Luxury Collection; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A prestigious hotel brand in Jeddah is looking for a Guest Experience Expert who will enhance guest experiences by delivering a range of services and addressing requests efficiently. The ideal candidate should have a high school diploma or equivalent and will be responsible for maintaining a safe work environment by following company policies. Join a dynamic team that values a rich blend of culture and collaboration while delivering exceptional hospitality. Opportunities await in an inspiring environment.

Qualifications

• No related work experience required.
• No supervisory experience required.
• License or certification not necessary.

Responsibilities

• Guide guests through their entire stay to enhance the experience.
• Process operational needs and address guest requests.
• Complete reports and share local highlights.
• Follow company policies to maintain a safe work environment.
• Perform hands-on tasks as needed.

Education

High school diploma or G.E.D. equivalent

Job description

Position Summary

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Key Responsibilities

• Deliver a range of services that guide guests through their entire stay and make transactions feel like part of the experience.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Maintain a safe work environment by following company policies and procedures, upholding confidentiality, protecting company assets, and ensuring professional appearance and communication.
• Be on your feet and moving around and perform hands-on tasks as needed (stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects up to 10 pounds).

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe\'s most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination\'s heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.