Assistant Front Office Manager

Yasmina Rayhaan by Rotana; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel in Riyadh is seeking an Assistant Director of Front Office to lead the Front Office Department and ensure exceptional service levels. The ideal candidate will have a degree in hospitality and at least three years of experience in a similar role. Fluency in English and strong leadership skills are essential. Join a dynamic team committed to providing outstanding guest experiences.

Qualifications

• At least three years of experience in Front Office within a hotel environment.
• Fluency in written and spoken English.
• Immaculate personal presentation.

Responsibilities

• Assist in leading and managing the Front Office Department.
• Ensure guests receive prompt and personal attention.
• Monitor and control department costs.

Skills

Customer service

Leadership

Problem-solving

Team building

Communication

Education

Degree in hospitality

Tools

Opera

Job description

Overview

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manager in leading and managing all sections of the Front Office Department to ensure the highest standards of service.
• Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition.
• Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them.
• Establish and maintain effective employee relations.
• Assist in employee-related matters such as appraising and consulting.
• Assist in the preparation of statistical, performance and forecast reports to facilitate annual budget and strategic plan preparation and provide management with marketing information.
• Assist in monitoring and controlling department costs on an ongoing basis to ensure performance against budget.

Skills

Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with at least three years of previous experience in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations