Airport Duty Officer

Flying Seekers; Riyadh; On-site; SAR 140,000 - 180,000; Full time

Job summary

Gulf Air in Riyadh is seeking an experienced Airport Duty Officer to supervise daily airport operations across check-in, gates, transit, and arrivals, ensuring safety, security, and service standards are met.

You will manage staff, handle irregular passenger situations, coordinate with customs and WWCC, and report to the Airport Manager, with shifts including evenings, weekends, and holidays.

Qualifications

• National Diploma or equivalent qualification.

Responsibilities

• Oversee all customer-facing airport operations across check-in, gates, transit and arrivals.
• Supervise staff and direct handling of irregular passenger situations and fee decisions.
• Lead pre-shift briefings and post-shift de-briefings with team.
• Coordinate with customs, security, and other airport stakeholders.
• Manage safety, security, and compliance with company standards.

Education

National Diploma or equivalent qualification

Job description

Job Title: Airport Duty Officer

Location: Riyadh, Saudi Arabia

Company: Gulf Air

About the Role

Gulf Air is looking for an experienced Airport Duty Officer to join our Riyadh station team. In this role, you will be responsible for overseeing daily airport operations across all customer touchpoints — check-in, departure gates, transit, and arrivals. Your focus will be on ensuring that both Gulf Air staff and our ground handling agent employees deliver service that is safe, secure, and consistently up to our standards. You will report directly to the Airport Manager and work closely with the Duty Manager to keep flights running smoothly.

What You Will Be Doing Daily

Customer Handling Oversight

You will supervise all customer-facing areas, making sure check-in, boarding, transit, and arrival functions are completed accurately and on time. This includes directing check-in staff on how to handle passengers with irregular situations, invalid documents, or excess baggage charges. You will have the authority to make decisions on whether to charge or waive those fees.

Team Management and Briefings

Before each shift, you will assign pre-flight duties to staff. After flights, you will conduct de-briefings to discuss what went well and where discrepancies occurred — turning each shift into a learning opportunity.

Disruptions and Irregularities

When things do not go as planned — denied boarding, misconnections, or overbooked flights — you will be the one guiding staff and dealing directly with affected passengers. You will update SSCI records for downgrades or offloads and coordinate with the Worldwide Operations Control Centre (WWCC) for Virtual Coupon Record (VCRS) updates when rerouting is needed.

Liaison with Airport Authorities and Partners

A large part of this role is relationship management. You will work closely with customs, immigration, security, police, medical teams, cargo, ground transport, catering, duty-free, courier companies, tour operators, and other airlines. Building and maintaining good working relationships with these stakeholders is essential.

Safety, Security, and Compliance

You will ensure that Gulf Air's safety and security standards are followed at all times. This includes monitoring ramp activities, reviewing Ground Safety Reports (GSRs), and discussing them with the Airport Manager for appropriate follow-up action. You will also make sure that company regulations for lost, found, or damaged baggage are followed — especially time limits.

Service Quality for Special Passengers

VIPs, unaccompanied minors, and other special passengers will receive extra attention under your watch. You will coordinate with lounge staff to make sure their arrival, departure, and transit experiences are seamless.

Operational Logistics

You will monitor catering figures and update the catering unit well in advance to prevent waste. You will also keep track of stationery stock levels and supervise distribution. When necessary, you will communicate with the Duty Manager or Airport Manager about upgrading aircraft equipment due to oversales.

Revenue and Performance

An important part of this role is encouraging ground handling agent staff to sell more ancillaries and generate additional revenue. You will also brief the Duty Manager or Airport Manager daily about any shortfalls from the ground handling agent.

What You Need to Qualify

Education

National Diploma or equivalent qualification

Experience

Minimum of 5 years of relevant airport operations or ground handling experience

What You Should Know Before Applying

This position is based in Riyadh, Saudi Arabia. It is a hands-on, fast-paced role that requires evening, weekend, and holiday shifts depending on the flight schedule. You will be on your feet, moving between check-in, gates, ramps, and arrivals throughout your shift. Uniform standards are strict — you will be expected to enforce the same for your team.

Documents Required for Application

• Resume/CV
• Passport-size photograph
• Copy of your passport
• Copy of your education certificate(s)

Why Join Gulf Air in Riyadh?

You will be joining an airline with a strong regional reputation and a network that spans the Middle East, Europe, and Asia. This role gives you real responsibility — from managing disruptions to driving revenue — and puts you at the center of airport operations. For someone with five or more years of experience ready to step into a supervisory airport role, this is a solid career move.