AI-Driven ServiceNow Architect (ITSM & FSM)

Müller`s Solutions; Al Khobar; On-site; SAR 374,000 - 488,000; Full time

Job summary

A global technology firm in Saudi Arabia is looking for a ServiceNow AI & ITSM Solution Architect to design and implement AI-powered ServiceNow solutions. This role involves owning the architecture for ITSM, FSM, and Asset Management, ensuring quality and governance while leading cross-functional teams. The ideal candidate should have extensive ServiceNow experience, a strong background in AI capabilities, and the ability to engage stakeholders effectively. The company offers competitive salaries and an exciting work environment.

Benefits

Competitive salary

Benefits package

Exciting projects

Qualifications

• 8–12+ years of ServiceNow implementation experience.
• Minimum 5 years as a Solution Architect or Lead Consultant.
• Proven experience with ITSM, FSM, and ITAM programs.

Responsibilities

• Design and deliver AI-enabled ServiceNow solutions.
• Architect end-to-end solutions across ITSM and FSM.
• Lead technical and functional aspects of ServiceNow transformations.

Skills

ServiceNow implementation experience

Solution Architect or Lead Consultant experience

ITSM implementations at scale

Experience with AI capabilities

Familiar with Agile methodologies

Education

8–12+ years of ServiceNow experience

ServiceNow certifications in ITSM or ITAM

Tools

ServiceNow

Automation technologies

Job description

A global technology firm in Saudi Arabia is looking for a ServiceNow AI & ITSM Solution Architect to design and implement AI-powered ServiceNow solutions. This role involves owning the architecture for ITSM, FSM, and Asset Management, ensuring quality and governance while leading cross-functional teams. The ideal candidate should have extensive ServiceNow experience, a strong background in AI capabilities, and the ability to engage stakeholders effectively. The company offers competitive salaries and an exciting work environment.