After Market Sales Engineer

Trillium Flow Technologies; Al Jubayl; On-site; SAR 180,000 - 260,000; Full time

Job summary

Trillium Flow Technologies is seeking an experienced Mechanical Engineer specialized in vibration analysis to support our rotating equipment portfolio. You will analyze vibration data, contribute to troubleshooting activities, and help develop retrofit solutions for enhanced service offerings.

The role involves on-site support, collaboration with warranty and commissioning teams, and delivering technical guidance to field service engineers.

Qualifications

• Degree in mechanical engineering; master or bachelor with rotating equipment experience preferred.
• Strong knowledge of vibration analysis and rotating machinery.
• Proficiency with MS Office, PTC Creo and FEM tools; programming for data analysis is a plus.

Responsibilities

• Provide technical support to AM Commercial Operations Team for new offers.
• Execute feasibility studies for pump retrofits and prepare preliminary drawings for customers.
• Develop new services for After Market and create retrofit quotation tools.
• Support Field Service teams on-site with technical guidance.
• Assist warranty and commissioning teams in root-cause analysis and troubleshooting.
• Train Field Service Engineers in basic vibration analysis and tools for condition monitoring.

Skills

Vibration analysis

Rotating equipment

Troubleshooting

Education

Degree in mechanical engineering

Master's degree preferred

Tools

MS Office

PTC Creo

ANSYS

Scilab

Matlab

Job description

Business Need / Purpose Of Role

Provide accurate, timely, and advanced technical information, advice, and assistance regarding Trillium products and services before, during, and after a transaction to maintain and improve the organization’s customer relationships. Develops retrofit solutions to expand services offer and provide support in troubleshooting. He/She elaborates and analyses vibration data as well other instrument readings to assess rotating equipment condition. He/She assists warranty managers, field service engineers during troubleshooting activities

Objectives & Measurement

Main Responsibilities

Key Responsibilities and Specific Accountabilities:

• Provide technical support to AM Commercial Operations Team (COT) for new offers

when required by the COT. Along with COT, He/She may be involved directly in discussion and meetings with customers, including in person visit if required

• Executes feasibility studies for pump retrofits considering both hydraulic and mechanical aspects of pumps; when required, prepares preliminary drawings to be share with customer

whenever required.

• Follows guidelines and inputs from AM & Services Director and AM Engineering manager to develop new services for After Market. This includes development of technical solutions dedicated to specific applications and development of new tools to facilitate retrofit quotations, or enabler for aftersales services sells

when required.

• Support Field Service teams during their on-site activities providing technical guidance whenever required

• Support Commissioning Manager/Warranty Manager and field service teams defining solutions and actions to solve customer’s technical claim. In case it’s required, cooperates to root cause analysis and troubleshooting

• Support Service Center with escalating issue providing technical guidance to complete pump overhaul/maintenance/retrofits

• Completes high level analysis of vibration data (spectrum analysis, time waveform, acceleration envelopes, orbit analysis)

• Provides feedback on rotating machinery health based on vibration data and other instrument readings (bearing temperature, process data…)

• Contributes to build best practices to field service Engineer and Service Centers monitoring vibration, and if required, provides specific inputs for vibration analysis to be completed by others

• Contributes actively to development, definitions and specifications of techniques to be implemented in remote condition monitoring systems, according to system development schedule and targets

• Helps to train Field Service Engineer in basic vibration analysis and/or use of specific tools for condition monitoring

• Whenever involved, provides support on specific vibration-related topics to other department (engineering, R&D)

Education And/or Experience

Job Knowledge / Education and Qualifications

Degree in mechanical engineering, preferably master degree or bachelor degree with relevant experience in rotating equipment

Computer Skills

• Completely autonomous on MS Office software, including complex calculation spreadsheet and Macros

• PTC Creo, both 3D and 2D

• FEM packages (PTC Symulate, Xlrotor, Madyn, Ansys) is a plus

• Software programming for calculation, big data analysis (e.g. Scilab, Matlab,or equivalent) is a plus

Core Competencies

• Strong knowledge of centrifugal pumps/rotating machinery

• Competences in mechanical engineering, 2D drawings comprehension

HSE Role & Responsibility

Every worker is obliged to scrupulously observe the regulations for the protection of the safety of workers and the environment and to use the tools and organizational measures made available by the company.

The worker is the first guarantor of safety in the company.

Among the main duties of the workers are those to:

• contribute, together with the employer, managers and those responsible for health & safety, to fulfill the obligations envisaged to protect health and safety in the workplace.

• observe the directives and instructions given by the employer, the managers and the persons in charge for the purposes of collective and individual protection.

• correctly use work equipment, dangerous substances and mixtures, vehicles and safety devices.

• use the protection devices made available to them in an appropriate manner.

• immediately notify the employer of any danger or anomaly condition, working to eliminate or reduce the situations of serious and looming danger, giving notice to the workers' representative for safety.

• do not remove or modify safety, warning or control and environmental protection devices without authorization.

• not carrying out on their own initiative operations or maneuvers that are not within their competence or that may compromise the safety of themselves or other workers and the environment.

• take part in the training programs set up by the employer.