Senior Service Engineer, Software/Electrical

HMH; Dammam; On-site; SAR 150,000 - 210,000; Full time

Job summary

HMH is seeking a Senior Field Service Engineer to represent the quality of our Lifecycle Services equipment. You will provide technical support, lead on-site tasks, and coordinate with the Service Account Manager to ensure safe and efficient installation, commissioning, and repair activities.

The role requires 5+ years of experience, strong electrical, PLC, and hydraulic knowledge, and the ability to read schematics and work under pressure.

Qualifications

• BS or higher in Electrical Engineering required.
• Minimum 5 years of relevant experience, with 2+ years in installation and troubleshooting.
• Proficiency in electrical circuits, basic hydraulic circuits, PLC operation and programming.
• Ability to read schematics and layout drawings; able to update software and perform installations.

Responsibilities

• Provide technical support and field service for HMH Lifecycle Services equipment.
• Lead and mentor junior engineers; coordinate on-site tasks with the Service Account Manager.
• Install, commission, troubleshoot and repair equipment in shop or field environments.
• Prepare inspection reports, spare parts lists, and on-site recommendations.
• Ensure HSSE compliance and professional interaction with customers.

Skills

Electrical engineering

Field service

PLC programming

Fault diagnosis

Customer communication

Education

Bachelor's degree in Electrical Engineering

Tools

Siemens software

ABB software

Job description

About Us

HMH is a leading provider of drilling solutions, offering a wide range of products and services that are designed to be the safest and most efficient in the industry. Apart from our expertise in land and offshore operations, we are continuously expanding our knowledge within subsea mining, geothermal, onshore and offshore construction, as well as offshore wind industries. With offices in 16 countries across five continents, HMH maintains a strong global presence. HMH is a frontrunner in developing and providing automation and digital solutions for our drilling customers to support their endeavour to improve efficiency and environmental footprint. Equipped with its brilliant team of engineers, HMH is committed to actively exploring opportunities in other industries. For us, this means new opportunities and challenges that we need creativity and great minds to solve in our efforts to innovate our future.

Do you want to join our team?

At HMH we value our employees. We offer exciting job opportunities that will give you the opportunity to grow in your role and give you the professional development you deserve. In addition to competitive pay and benefits, you will join a casual and inclusive work environment. Our environment is based on respect and having a good day at work, so you can expect to join a knowledgeable, global team who help each other to succeed.

Summary

Uses advanced skills typically gained through a combination of training and considerable on-the-job experience to represent the quality of all products of HMH’s Lifecycle Services origin. Provide technical assistance to clients and perform/oversee field installations and repairs.

Job Responsibilities

• Typically acts as a lead, coordinating and checking the work of others – but not as a supervisor
• Provide technical support, mentoring & training for all less experienced Service Engineers and external clients.
• Perform all work in accordance with HMH Lifecycle Services and client safety policies.
• Provide installation, commissioning, troubleshooting and repair services in shop or field environment on HMH’s Lifecycle Services equipment.
• Coordinate with the Operations/ DLS Manager and the Service Account Manager for onsite required parts, materials, support, etc.
• Advise client of any modifications or upgrades to HMH’s Lifecycle Services equipment.
• Supervision of subcontracted personnel.
• Participate in the Workshop and the Overhaul activities and coordinate with Overhaul Supervisor in regard to workshop tasks and activities
• Understands key business drivers and how it impacts the work of the team.
• Allocates work and provides subject matter guidance to other team members
• Exercises judgment, based on previous experience, practices and precedents, to identify and solve unique problems in the field.
• Prepare recommended electrical spare parts list for overhaul projects at the workshop.
• Prepare an accurate and detailed inspection report after damage assessment and be accountable for the all the provided inputs in the report.
• Report any additional scope of work or variations from standard overhaul scope of work.
• Upload all reports, timesheet, CSF’s and expense reports to the job folder.
• Advise client of modifications, bulletins or upgrades to HMH’s Lifecycle Services equipment
• Impacts the effectiveness of own team and closely related teams
• Promote personal accountability for Health, Safety, Security, and Environment (HSSE) by adhering to the principles and guidelines outlined in HMH's HSSE governing policy.
• Document all services performed, and actions carried out on service and time tickets.
• Stay current on information contained in Product and Safety Bulletins.
• Stay current on information with drilling procedures and ensure that all work performed is handled according to procedures and guidelines.
• Support all the company’s objectives.
• Interact with customers and other HMH personnel in a professional manner.
• Be guided by HMH Visions and Values in all activities

Required Qualifications

Education

BS or higher in an Electrical Engineering discipline

Experience

Minimum 5 years of relevant experience. Two (2)+ years experience in installation, Factory training with Siemens & ABB software handling, troubleshooting, and programming, Proficient in electrical circuits and components, Proficient in basic hydraulic circuits and components, Ability to read schematic and layout drawings, Proficient with software updating, installation, troubleshooting, Proficient at PLC operation and programming, Provides authoritative advice and expertise to diagnose, investigate and provide solutions to moderately complex problems, troubleshooting and repair of Oil Drilling Equipment or similar electrically operated equipment

Skills and Abilities

Has a specialized level of technical skill to perform a range of tasks. Ability to work for long periods and in extreme environmental conditions. Ability to communicate ideas and information effectively with others outside of own team; uses tact and diplomacy when dealing with customers. Above-average analytical skills and fault-finding ability. Competent with Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams, etc.) Proficient in written and reading comprehension of English. Ability to work as an individual and as part of a team. Ability to focus on and bring to conclusion multiple tasks. Ability to work under pressure and on own initiative. Ability to pre-empt situations and react positively. Organized and methodical, high integrity and ethical values. Ability to negotiate and communicate at all levels to coordinate tasks effectively between different Groups/Departments. Has cultural awareness and ability to respond appropriately to all persons interacting with customers. Ability to support co-worker with technical inquiries & training Ability to take initiative and be accountable for own decisions and actions

Additional Job Description

Deliveries

• Technical support and reports

Participation

• Company/Department Meetings
• Job/Project Meetings – internal and external
• Outside/Peer Technical sessions of industry groups
• Company safety, quality and planning meetings as requested

Authority

• Stop any unsafe act immediately
• To request information needed to perform any assigned task
• Advise management of any issues affecting product/service quality

Key interfaces

• HMH Locally & Globally
• HMH Customers