Activation Manager

SILQFi; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A fintech company in Saudi Arabia is seeking an Activation Manager who will oversee the merchant activation journey from contract signing to the first successful transaction. This role is highly operational, requiring collaboration with field teams and support to ensure effective activation. Ideal candidates will possess a bachelor’s degree, over 5 years of B2B operations experience, and proficiency in CRM tools. The role offers an opportunity to impact merchant success directly in a fast-growing environment.

Benefits

High-ownership role with real field impact

Collaboration with sales and operations teams

Opportunity to solve real merchant problems

Qualifications

• 5+ years of experience in B2B operations, field marketing, merchant acquisition, or activation roles.
• Proven hands-on experience activating merchants on the ground.
• Strong proficiency in CRM tools.

Responsibilities

• Own and optimize the merchant activation journey from contract signing to first successful transaction.
• Work closely with field teams, sales, operations, and support to ensure merchants are activated efficiently.
• Lead on-the-ground merchant activation efforts, including visits, coordination, and troubleshooting.

Skills

B2B operations

Merchant activation

CRM tools proficiency

Field marketing

Process design

Data tracking

Education

Bachelor’s degree in Business, Marketing, Industrial Engineering, or related field

Tools

Zoho

HubSpot

Salesforce

Job description

At Silqfi, growth doesn’t stop at acquisition, it starts with activation. As Activation Manager, you’ll own the moment where merchants move from signed to live, ensuring smooth onboarding, strong engagement, and fast time-to-value. This role is highly operational and field-driven, combining merchant activation, process design, and data tracking.

What You’ll Be Doing

• Own and optimize the merchant activation journey from contract signing to first successful transaction.
• Work closely with field teams, sales, operations, and support to ensure merchants are activated efficiently and correctly.
• Lead on-the-ground merchant activation efforts, including visits, coordination, and troubleshooting.
• Map end-to-end merchant user journeys and identify where physical or operational processes break down.
• Track leads, activation stages, and outcomes using CRM tools.
• Identify activation bottlenecks and propose practical, scalable improvements.
• Ensure consistent communication and coordination with merchants, especially during early activation stages.
• Report activation performance, conversion rates, and field insights to leadership.

What We’re Looking For

• Bachelor’s degree in Business, Marketing, Industrial Engineering, or a related field.
• 5+ years of experience in B2B operations, field marketing, merchant acquisition, or activation roles.
• Proven hands-on experience activating merchants on the ground.
• Strong proficiency in CRM tools such as Zoho, HubSpot, or Salesforce.
• Ability to map user journeys and diagnose operational and physical process gaps.
• Strong execution mindset with attention to detail and follow-through.
• Excellent Arabic communication skills for field coordination and merchant engagement.

Why Join Silqfi?

• Play a direct role in merchant success and revenue realization.
• High-ownership role with real field impact.
• Work in a fast-growing fintech solving real merchant problems.
• Collaborate closely with sales, operations, and product teams.