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Descripción de la vacante
A leading company in relocation services is seeking a Relocation Consultant in Doha, Qatar. This role involves managing the relocation process for assignees, providing excellent customer service, and ensuring smooth communication with clients and vendors. The ideal candidate should have a university degree and strong experience in customer service, preferably in the relocation industry.
Formación
- Preferred university degree.
- Service industry experience required.
- Experience in moving/relocation preferred.
Responsabilidades
- Communicate effectively with customers, assignees, and vendors.
- Conduct home-finding visits and provide service updates.
- Build long-term relationships and ensure compliance with quality standards.
Conocimientos
Educación
The Move One Relocation Consultant is the primary point of contact for the assignee during any destination service.
- Communicate effectively and efficiently with all customers, assignees, and vendors (e.g., realtors), managing expectations proactively.
- Contact the assignee to clearly explain the services to be provided, related procedures, and timelines.
- Discuss and confirm service needs, interests, and requirements with the assignee, establishing the "Service Key".
- Conduct orientation and home-finding visits with assignees, either in the company or using personal transportation.
- Maintain consistent contact with the assignee throughout the service process.
- Provide clear and timely updates and service reports to local Move One clients.
- Immediately notify the local Key Account Manager - Destination Services, or their Destination Coordinator, of any issues or challenges during relocation, documenting them in viaRELO, and placing the service on alert.
- Keep up-to-date with knowledge of the destination city by reading expat websites and publications.
- Assist with surveys or requests for relocation-related information for the destination.
- Provide excellent customer service to resolve issues effectively.
- Build long-term relationships with new customers, acting with integrity, building trust and credibility, and providing personal attention.
- Demonstrate product/service knowledge to build credibility with customers.
- Ensure compliance with quality control standards, regulatory requirements, and lease agreements when included in service delivery.
- University degree is preferred.
- Service industry work experience is essential.
- Experience in moving/relocation is preferred.
- Must have lived in Doha for at least 12 months.
- Strong PC skills.
- Excellent interpersonal skills.
About The Company
Move One provides time-critical supply chain solutions in logistics, relocation, and moving. Our international offices and partners deliver unparalleled door-to-door service. Combining global experience with local expertise and technological innovation, we develop tailored products to meet client needs. Founded in 1992 and headquartered in Dubai, UAE, Move One is positioned for further expansion in the logistics industry.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.