Sales Executive

InterContinental Hotels Group; Doha; On-site; QAR 67,000 - 112,000; Full time

Job summary

voco Doha West Bay Suites in Doha is seeking a Sales & Marketing Coordinator to support the team with admin, quotes, contracts, and event logistics.

You will liaise with the Director of Sales and Marketing, prepare month-end reports, conduct market research for leads, and coordinate with hotel departments to fulfill sales commitments.

This role requires professional communication, organisation, and a proactive approach to revenue development across all hotel departments.

Job description

Job description

Your day to day

• Maintain and regularly update database including details of sales calls and client information as per company guidelines.
• Produce and conduct familiarization & entertainment programs for voco® Doha West Bay Suites for identified target accounts.
• Communicate with other hotel departments to ensure superior quality service delivery to all customers.
• Handle and reply to request such as Meeting & Events, Catering and Groups.
• Prepare needed documents and communicate with other department such as BEO, VIP arrival , Extension and any other related communication needed.
• Maintain detailed awareness of booking patterns, room night productivity, cancellations and any other factors that may impact results.
• Liaise closely with the Reservations, Sales Administrator and Sales Executives for lead generation and potential business opportunities.
• Ensure that all personal accountabilities and deadlines set in the Business Plan are met
• Maintain professional business confidentiality.
• Prepare any other reports required by the Director of Sales and Marketing or General Manager.
• Conduct yourself in a professional manner at all times and maintain high grooming standard.
• Conduct market research to identify potential leads and opportunities.
• Prepare promotional materials and logistics for these events.

Provide administrative support to sales managers and executives as needed.

What we need from you

RESPONSIBLE BUSINESS

• Liaise with Director of Sales and Marketing and General Manager daily
• Ensure effective interdepartmental communication
• Liaise with Director of Sales and Marketing on all quotes for extended stays' groups for sign off prior to presentation to client
• Preparation of quotes, issuing of contracts, communications, database input and filing
• Preparing of month end reports and monthly forecasts, anticipated revenue forecast, yearly budgets, weekly forecasts and weekly budgeting
• Ensuring that all requests are replied to within 24 hours
• Communicate with customers to address inquiries, resolve issues, and provide product/service information.
• Maintain positive relationships with clients and ensure their needs are met.

Sales

• Conduct site inspections
• Cold calling to secure new business sales calls/appointments
• Telemarketing
• Communicate and follow through with hotel departments to ensure that the sales commitment is being fulfilled
• Assist with market intelligence and information gathering of benefit to the hotel.
• Assist sales representatives with order processing, quotes, and sales inquiries.
• Coordinate and schedule sales meetings, presentations, and appointments
• Prepare and distribute sales materials, reports, and presentations.

Management

• Comply with and ensure adherence to all of the hotel’s policies and procedures
• Comply with all occupational health and safety policies and procedures
• Attend all scheduled meetings.
• Maintain a good working relationship with all staff and colleagues throughout the hotel and sister properties
• Maintain in good working order all hotel property in your possession.
• Maintain a positive and professional attitude at all times
• Have working knowledge of budget targets and develop strategies to achieve set targets
• Develop methods and initiatives to increase departmental revenue within the sales team.

GENERAL

• Communicate effectively with all other departments
• Attend meetings, training sessions and any other required meeting or training session.
• Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
• Ensure safe work practices are adopted at all time and report any OHS concerns immediat