Waiter/Waitress

Rotana Hotels; Doha; On-site; QAR 28,000 - 39,000; Full time

Job summary

Rotana is seeking an enthusiastic restaurant team member to welcome guests, present menus, take orders, and deliver food and beverages to our high standards. You will ensure guest satisfaction, handle payments, and maintain a clean dining area in a fast-paced setting.

Ideal candidates have a high school diploma, strong communication skills, and the ability to work flexible shifts, including weekends and holidays. Training and growth opportunities at Rotana venues are provided.

Qualifications

• High school diploma or equivalent.
• Good communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.
• Basic knowledge of food and beverage service standards.
• Ability to work flexible shifts, including weekends and public holidays.

Responsibilities

• Greet guests in a friendly and professional manner.
• Present menus and explain items, promotions, and specials.
• Take guest orders accurately and relay to kitchen and bar.
• Serve food and beverages to company standards.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Check on guests and handle concerns or complaints professionally.
• Prepare and present bills and process payments.
• Maintain cleanliness and organization of tables and dining areas.
• Set up and clear tables efficiently before, during, and after service.
• Adhere to food safety, hygiene, and health regulations.
• Support colleagues and assist with restaurant operations as required.
• Attend departmental training and meetings.

Skills

Communication

Interpersonal

Customer focus

Fast-paced

Food & beverage basics

Flexible shifts

Education

High school diploma

Job description

Key responsibilities:

• Welcome and seat guests in a friendly and professional manner.
• Present menus, explain menu items, promotions, and daily specials.
• Take guest orders accurately and relay them promptly to the kitchen and bar.
• Serve food and beverages according to company standards.
• Ensure guest satisfaction by anticipating needs and responding promptly to requests.
• Check on guests during their meal and handle concerns or complaints professionally.
• Prepare and present bills accurately and process guest payments.
• Maintain cleanliness and organization of tables, service stations, and dining areas.
• Set up and clear tables efficiently before, during, and after service.
• Adhere to food safety, hygiene, and health regulations.
• Support colleagues and assist with restaurant operations as required.
• Attend departmental training and meetings.

• High school diploma or equivalent.
• Previous experience in a restaurant, hotel, or hospitality environment preferred.
• Good communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Ability to work in a fast-paced environment.
• Basic knowledge of food and beverage service standards.
• Ability to work flexible shifts, including weekends and public holidays.
• Good grooming and professional appearance.