Head Waiter

Power Holding; Doha; On-site; QAR 60,000 - 90,000; Full time

Job summary

Powerholding Intl in Doha is seeking a Head Waiter to oversee front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff for a smooth dining experience. The role includes managing reservations, handling inquiries, and collaborating with kitchen staff to ensure efficient service delivery.

Ideal candidates bring minimum 5 years of hospitality experience and strong leadership, with a Diploma in Hotel and Restaurant Management or a

Qualifications

• Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and dietary considerations.
• Excellent interpersonal and communication skills to provide exceptional customer service, handle inquiries effectively, and ensure a positive dining experience.
• Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks, and maintain a cohesive team.
• Exceptional organizational skills to manage reservations, seating arrangements, and maintain efficient service flow.
• Quick thinking and problem-solving abilities to address issues during service, such as delays or complaints.

Responsibilities

• Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.
• Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing inquiries promptly.
• Train new staff on service procedures, menu knowledge, and customer interaction to maintain high standards.
• Create and manage work schedules for waitstaff, ensuring coverage during peak hours and events.
• Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks.
• Address customer complaints with tact and diplomacy, resolving to the guest's satisfaction.
• Ensure dining areas, tables, chairs, and floors are clean and presentable at all times.
• Encourage upselling of menu items and promote promotions to increase revenue.
• Oversee cash handling procedures, payments, change, and cash register reconciliation.
• Complete administrative tasks such as reports, reservations management, and seating chart updates.

Skills

Menu knowledge

Interpersonal skills

Leadership

Organizational skills

Problem solving

Education

Diploma in Hotel and Restaurant Management

Job description

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The Head Waiter is responsible to oversee the front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests. They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery.

Job Responsibilities 1

Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.

Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.

Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.

Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.

Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.

Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.

Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.

Encourage upselling of menu items and promote special offers or promotions to increase revenue.

Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.

Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.

Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.

Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.

Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.

Quick thinking and problem-solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Leadership_321977503

Resilience

Quality_321977507

Agility

Adminstrative Services L2

Quality and Safety L2

Guest Relations L2

Food Safety and Sanitation L2

Product and Service Knowledge L2

AI Fluency

Education

Diploma in Hotel and Restaurant Management or Food and Beverage related course