Head Waiter

Power Holding; Qatar; Presencial; QAR 50 000 - 80 000; Tempo integral

Resumo da oferta

Powerholding Intl is seeking a Head Waiter to oversee front-of-house operations, ensuring exceptional service, coordinating seating, and supervising staff.

You will train staff, manage reservations, upsell promotions, handle cash and admin tasks, and work closely with kitchen and bar teams to deliver a seamless dining experience.

Ideal candidates have strong leadership, excellent communication, and a minimum 5 years in hospitality, with GCC experience a plus.

Qualificações

• Minimum 5 year(s) working experience, 3 year(s) relevant working experience, GCC is a plus.
• Leadership and customer relations experience required.
• Knowledge of menu, service procedures and safety standards.

Responsabilidades

• Oversee waitstaff performance, assign duties, and ensure service standards.
• Provide exceptional customer service by greeting guests and assisting with seating.
• Train new staff on service procedures, menu knowledge, and customer interaction.
• Create and manage work schedules for waitstaff and ensure peak-hour coverage.
• Coordinate with kitchen and bar staff for timely delivery of food and drinks.
• Address complaints with tact and resolve to guest satisfaction.
• Ensure dining areas are clean and presentable at all times.
• Encourage upselling and promote promotions to boost revenue.
• Oversee cash handling and reconcile registers at the end of shifts.
• Prepare reports, manage reservations, and update seating charts.

Conhecimentos

Leadership

Customer Service

Interpersonal Skills

Communication

Staff Training

Reservation Management

Upselling

Cash Handling

Administrative Skills

Formação académica

Diploma in Hotel and Restaurant Management

Descrição da oferta de emprego

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The Head Waiter is responsible to oversee the front-of-house operations, ensuring exceptional customer service, coordinating seating arrangements, and supervising waitstaff to maintain a smooth and enjoyable dining experience for guests. They also handle customer inquiries and complaints, manage reservations, and collaborate with kitchen staff to ensure efficient service delivery.

Job Responsibilities 1

Oversee the performance of waitstaff, assigning duties, and ensuring that service standards are upheld.

Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.

Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.

Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.

Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.

Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.

Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.

Encourage upselling of menu items and promote special offers or promotions to increase revenue.

Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.

Complete administrative tasks such as preparing reports, managing reservations, and updating seating charts to support efficient restaurant operations.

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Thorough understanding of the restaurant's menu offerings, including ingredients, preparation methods, and special dietary considerations, to assist customers with menu choices and address inquiries.

Excellent interpersonal and communication skills to provide exceptional customer service, handle customer inquiries and complaints effectively, and ensure a positive dining experience for guests.

Strong leadership and supervisory skills to oversee and motivate waitstaff, delegate tasks effectively, and maintain a cohesive team environment.

Exceptional organizational skills to manage reservations, coordinate seating arrangements, and maintain efficient service flow during busy periods.

Quick thinking and problem-solving abilities to address issues or challenges that arise during service, such as resolving customer complaints or managing unexpected delays.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Leadership_321977503

Resilience

Quality_321977507

Agility

Adminstrative Services L2

Quality and Safety L2

Guest Relations L2

Food Safety and Sanitation L2

Product and Service Knowledge L2

AI Fluency

Education

Diploma in Hotel and Restaurant Management or Food and Beverage related course