Waiter - Hospitality

Power Holding; Qatar; On-site; QAR 120,000 - 240,000; Full time

Job summary

Powerholding Intl in Qatar is seeking an experienced hospitality operations leader to drive service delivery, optimize costs, and ensure compliance with regulatory standards. You will oversee day-to-day service activities, coordinate resources, and engage with internal teams, clients, and contractors to meet targets.

The role emphasizes continuous improvement, governance, and performance monitoring to deliver high-quality hospitality services in a dynamic environment.

Qualifications

• Hospitality sector experience required in operations or service delivery.
• Experience coordinating teams, contractors, stakeholders, and resources.
• Experience with KPI management, reporting, process improvement, and quality compliance.

Responsibilities

• Manage day-to-day service operations and ensure compliance with procedures and targets.
• Coordinate schedules, manpower, materials, contractors, and activities to meet timelines.
• Liaise with internal departments, clients, and suppliers to align on requirements.
• Ensure compliance with policies, regulations, HSE, and industry standards.
• Monitor KPIs, productivity, service standards, and quality benchmarks.
• Prepare operational reports, records, and cost analyses for decision-making.
• Support efficient use of resources to optimize costs and productivity.
• Identify risks and issues; implement mitigations and escalation as needed.
• Support quality assurance and continuous improvement initiatives.
• Contribute to digital initiatives and workflow optimization.

Skills

Sector Operations Knowledge

Technical Expertise

Stakeholder Coordination

Systems and Reporting

Problem Solving & Decision Making

Tools

ERP systems

MS Office

Job description

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The Waiter - Hospitality provides operational, technical, and functional leadership across hospitality activities while ensuring alignment with organizational standards, business objectives, and regulatory requirements. The role is responsible for driving performance, coordination, compliance, stakeholder engagement, and service delivery within the service operations function. The position supports continuous improvement initiatives, cost optimization, operational efficiency, and quality outcomes while collaborating closely with internal teams, contractors, clients, and business stakeholders.

Job Responsibilities 1

• Operational Management: Manage day-to-day service operations activities within the hospitality environment to ensure efficient execution, compliance with procedures, and achievement of operational targets while maintaining service quality and productivity standards.
• Planning and Coordination: Coordinate schedules, manpower, materials, contractors, and operational activities to ensure timely completion of tasks, projects, and deliverables in line with approved timelines and business requirements.
• Stakeholder Engagement: Liaise with internal departments, consultants, suppliers, subcontractors, clients, and operational teams to ensure smooth communication, issue resolution, and alignment on technical and operational requirements.
• Compliance and Governance: Ensure compliance with company policies, contractual obligations, regulatory standards, HSE requirements, and industry best practices applicable to the hospitality sector.
• Performance Monitoring: Monitor operational KPIs, productivity, service standards, and quality benchmarks while identifying gaps, implementing corrective actions, and driving continuous improvement initiatives.
• Reporting and Documentation: Prepare operational reports, technical records, progress updates, cost analyses, and management presentations to support decision-making, audit readiness, and business transparency.
• Resource Optimization: Support efficient utilization of manpower, equipment, budgets, materials, and operational resources to improve productivity, reduce waste, and optimize operational costs.
• Risk and Issue Management: Identify operational risks, technical challenges, delays, and performance issues while implementing mitigation measures and escalation processes to minimize business impact.
• Quality Assurance: Support the implementation of quality assurance and quality control procedures to ensure services, deliverables, and operational outputs meet company and client expectations.
• Continuous Improvement: Contribute to process enhancements, digital initiatives, workflow optimization, and operational excellence programs to improve efficiency, service delivery, and overall business performance.

Job Knowledge & Skills

• Sector Operations Knowledge: Strong understanding of operational requirements, standards, workflows, and regulatory expectations within the hospitality sector.
• Technical and Functional Expertise: Advanced knowledge of service operations processes, documentation, reporting standards, systems, and operational controls relevant to the role.
• Stakeholder Coordination: Ability to manage cross-functional communication, contractor coordination, client engagement, and team collaboration within fast-paced operational environments.
• Systems and Reporting: Proficiency in ERP systems, reporting tools, Microsoft Office applications, operational dashboards, and performance tracking methodologies.
• Problem Solving and Decision Making: Strong analytical, organizational, and decision-making capabilities with the ability to resolve operational issues and support business continuity.

Job Experience

• Industry Experience: Proven experience within the hospitality sector handling operational, technical, project, or functional responsibilities related to the role.
• Operational Coordination Exposure: Demonstrated experience coordinating teams, contractors, stakeholders, resources, and service delivery activities within complex operational environments.
• Compliance and Performance Management: Experience supporting KPI management, reporting, process improvement, quality compliance, and operational efficiency initiatives.