Transport Duty Supervisor

Qatar Airways Group; Doha; On-site; QAR 89,000 - 123,000; Full time

Job summary

Qatar Airways Group seeks a Transport Duty Supervisor to oversee maintenance activities, driver training, and loading operations at Doha. You will manage VR investigations, staff rosters, overtime and vacation planning, and deputize for the Duty Officer as needed, ensuring high safety and service standards.

The role requires a minimum of 6 years in related roles, strong English communication, and proficiency in safety and fleet management.

Qualifications

• Minimum 6 years of job-related experience.
• High School Qualification or Diploma/Bachelor’s equivalent.
• Knowledge of staff rostering and safety procedures.
• Fluent written and spoken English.
• Proficient in MS Office applications.

Responsibilities

• Manage staff, operational functions, OTP, and customer liaison.
• Supervise deliveries to Complex, ULH, VIP, Charters and ad hoc operations to ensure safe, on-time performance.
• Monitor ramp safety, security and marshalling with High Loader staff.
• Ensure adherence to food safety, security and customer standards.
• Suggest training programs and provide feedback for succession planning.
• Coordinate action plans for emergencies, manpower changes and aircraft changes.
• Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights per schedule.
• Provide prompt incident reports to superiors when required.

Skills

Staff rostering

English fluency

Food safety

MS Office

Airside safety

Driver training

HGV license

Education

High School Diploma or Equivalent

Bachelor’s degree or Equivalent

Job description

Transport Duty Supervisor is responsible for managing the maintenance activities of QACC Fleet, training of drivers and loading assistants, and to ensure adherence to Ramp Safety Regulations. You will manage Voyage Reports (VR) investigation, Staff Roster, overtime, vacation planning, and deputizes in the absence of the Duty Officer. Provides official reports and promotes high standards of corporate values throughout the full cycle of operations.

Accountabilities:

• Manage staff, operational functions, meal/product uplifts, On-Time Performance (OTP) and Customer Liaison to ensure that customers are provided with highest standard service
• Supervise and handles delivery to any Complex, Ultra-Long Haul (ULH), VIP, Charters, Private and other ad hoc operations, as and when required in order to ensure safe and on-time operation.
• Monitor adherence to Ramp Safety, Security and Marshalling procedures of High Loaders while performing airside duties in order to ensure that ramp operations staff fully comply with ramp safety requirements.
• Ensure no deviation in quality of service or customer standards by following the food safety procedures, security procedures and the agreed standards between QACC and its customers.
• Suggest training programs for all new and existing staff and provides timely feedback for succession planning.
• Coordinates and prepares action plans and resolution in the event of Operational Emergencies / (Additional) Manpower requirement/Aircraft Changes/HL Technical issues.
• Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights as per schedule and procedures.
• Provide prompt information to superiors for any incidents and events that requires immediate action/decision.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualification

High School Qualification/Diploma/Bachelors or Equivalent with Minimum 6 years of job-related experience.

Job Specific Skills:

• Knowledge of staff rostering/allocations
• Good spoken and written English
• Basic food safety and manual handling training
• Computer literate with a thorough knowledge of MS Office applications
• Knowledge of Food Safety and Airside Safety
• Experience in Driver Training, Vehicle Maintenance and Fleet management
• HGV Driving License

Preferred

• Ability to speak Arabic

Trouble shooting knowledge of Hydraulics vehicles

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.