TOC Supervisor

Madre Integrated Engineering; Doha; On-site; QAR 360,000 - 480,000; Full time

Job summary

Madre Integrated Engineering seeks a seasoned TOC supervisor to oversee dedicated coverage across shifts and support MATAR activities, ensuring TOC readiness at all times.

You will monitor TOC systems, video walls and displays, prioritise faults, escalate incidents immediately, and coordinate with the TOC operations team. Maintaining logs, handover notes and KPI-driven responses is essential for continuous safe airport operations.

Qualifications

• Five+ years in an operations-centre or NOC; supervisory experience.
• Diploma/degree in IT or engineering.
• ITIL Foundation certification.
• Familiar with AV/video-wall and monitoring.

Responsibilities

• Supervise dedicated TOC cover on every shift and support QROC activities.
• Monitor TOC systems, video walls and displays; give TOC faults priority response.
• Coordinate with the TOC operations team and MATAR.
• Escalate TOC-affecting incidents immediately.
• Maintain TOC operational logs and handover.

Skills

Situational awareness

Priority response

Communication

Composure

Education

Diploma/degree in IT/engineering

ITIL Foundation

Job description

Madre Integrated Engineering | Full time

Leads the dedicated Terminal Operations Centre cover, ensuring the TOC systems and

displays are supported at all times.

Responsibilities:

• Supervise dedicated TOC cover on every shift and support QROC activities.
  
• Monitor TOC systems, video walls and displays; give TOC faults priority response.
  
• Coordinate with the TOC operations team and MATAR.
  
• Escalate TOC-affecting incidents immediately.
  
• Maintain TOC operational logs and handover.
  

Requirements

Qualifications & certifications

• Diploma/degree in IT/engineering.
  
• ITIL Foundation.
  
• AV/video-wall and monitoring familiarity.
  

Experience:

Five or more years in an operations-centre or NOC environment, with supervisory experience.

• Situational awareness.
  
• Priority response.
  
• Communication.
  
• Composure.
  

Key performance indicators

• Priority-response times.
  

Working conditions & compliance:

Holds a valid MOI airport security pass. Compliance with MATAR

HSE and cyber policies; use of the Enterprise Time & Attendance System (ETAS); use of MATAR-